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Salesforce Technical Consultant

hace 2 meses

Mexicali, Baja California, México Facilitate A tiempo completo

About the Role

As a Salesforce Technical Consultant at Facilitate, you will be involved in various projects and utilize your Salesforce expertise, applied commercial experience, problem-solving abilities, and creative flair to support, advise, design, build, deliver, and maintain our Salesforce ecosystem end to end.

This will require you to develop business requirements, specifications, process flows, application design, and configuration alongside testing and deployment.

We're seeking a person who will work closely with our Salesforce Developers to drive the overall adoption, optimization, and ongoing iteration of the Salesforce platform, leveraging multiple integrations and different technologies.

Key Responsibilities
  1. Collaborate with clients and stakeholders to gather, analyze, and document business requirements and translate business needs into technical solutions within the Salesforce platform.
  2. Evaluate and manage multiple customer solutions and projects effectively.
  3. Understand the full extent of the solution, integration components, and how they fit into the Salesforce architecture.
  4. Ownership of all technical aspects of Salesforce, including data migrations, data quality, systems integrations, and 3rd party applications.
  5. Perform Salesforce declarative configuration and customization based on identified business requirements.
  6. Run Quality Assurance and Client Validation testing to verify that any new customization and feature works as intended.
  7. Ensure clear and open communication to understand and manage the client needs and expectations.
  8. Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.
  9. Lead and participate in developing training materials and conducting training sessions.
  10. Document processes, procedures, internal and end-user manuals, and training materials.
Requirements
  1. 2+ years of experience working with Salesforce on different platforms.
  2. Critical thinker: solve tough problems for the world's biggest brands, work together, and be relentless in ensuring successful outcomes for clients.
  3. Strong understanding of Salesforce (multi-cloud) capabilities and limitations to communicate those to customers.
  4. Excellent troubleshooting skills and the ability to listen actively and analyze requirements in a profound manner.
  5. Configuration, Declarative, various Salesforce Admin experience, and design and implement data migration strategies.
  6. Knowledge of the advanced programmatic capabilities of the Lightning Platform and data modeling to develop complex business logic solutions and interfaces.
  7. Familiarity with Agile Software Development Methodologies.
  8. Strong oral and written communication skills in English and Spanish.
  9. Mandatory: Current Salesforce Certifications such as Certified Administrator and Sales Cloud Consultant and/or Service Cloud Consultant.
  10. Good to have: Dev 1 certification, Consumer goods, Experience cloud certification, Platform App builder, and/or Pardot certification.

Compensation

$60,000 - $90,000 MX / monthly

Job Type

Full-time

Benefits

  • Flexible hours
  • Remote work