Hospitality Expert

hace 7 días


Ciudad de México, Ciudad de México OpenTable A tiempo completo

OpenTable, part of Booking Holdings, Inc., is an industry leader in the hospitality sector. We're dedicated to providing exceptional customer experiences and partnering with restaurants, bars, and other venues to help them succeed.

We're seeking a seasoned Customer Experience (CX) Assurance Senior Supervisor to join our team. In this role, you'll be responsible for developing a team of CX Assurance Specialists, ensuring they meet their goals and adhere to quality standards.

Your key responsibilities will include:

  • Leading a team of CX Assurance Specialists to achieve their objectives and maintain high-quality standards.
  • Providing coaching and guidance to team members to improve their performance and develop new skills.
  • Developing and implementing experience assurance policies and procedures.
  • Conducting regular audits and inspections to identify areas for improvement and ensure compliance with customer experience standards.
  • Collaborating with cross-functional teams to drive continuous improvement initiatives.

We're looking for someone with strong leadership skills, a passion for customer experiences, and the ability to motivate and inspire others. If you're excited about making a tangible impact on what we do and how we do it, please consider this opportunity.



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