Hospitality Service Delivery Expert
hace 1 semana
At HRS Hospitality & Retail Systems, we are a leading supplier of innovative solutions for the hospitality industry.
We offer a wide range of cutting-edge technologies, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.
About the RoleYou will join our growing global service delivery team, implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer-oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Main Responsibilities:
- Assist in the implementation and configuration of Opera Cloud PMS solutions.
- Provide on-site and remote support to clients during and after implementation.
- Conduct training sessions for client staff on the use of Opera Cloud PMS.
- Troubleshoot and resolve technical issues related to the PMS system.
- Maintain clear and effective communication with clients and internal teams.
- Document implementation processes and client interactions.
Requirements:
- Bachelor's degree in Hospitality or Tourism.
- Intermediate to Advanced English proficiency.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant IT tools.
- Passion for the hospitality industry and dedication to customer service.
- Willingness to travel within and outside of the respective country.
- Comfortable working on-site at client facilities or in a home office environment.
- Basic to Intermediate Spanish proficiency.
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