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Customer Service Representative

hace 2 meses

Mexicali, Baja California, México Emerson A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Emerson. As a key member of our organization, you will play a crucial role in ensuring the timely execution of orders and providing exceptional customer service.

Key Responsibilities
  • Communication:
    • Act as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.
    • Respond to customer inquiries within 24 hours.
    • Conduct weekly calls with customers to ensure orders are driven according to the requested dates.
    • Maintain clear and effective communication both internally and externally.
  • Order Execution:
    • Proactively handle order backlog to meet monthly shipment commitments.
    • Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
    • Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
    • Prioritize order execution in coordination with buyers and plants to meet customer requirements.
    • Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
    • Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
  • Status Updates:
    • Proactively handle order backlog.
    • Assist with sales shipment forecasting.
    • Provide customers with order status updates at every stage, including supervising details once the order has shipped.
    • Follow up on commitments and delivery breakthroughs with the plant.
  • Change Order Management:
    • Handle change order and cancellation requests.
    • Address queries related to orders from booking to invoicing.
    • Support return material requests as needed.
    • Provide after-sales support as the need arises.
    Requirements
    • Professional Degree Requirements:
      • Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
    • Experience Requirements:
      • Minimum of 1 year of experience in a manufacturing environment.
      • Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
    • Technical Knowledge Requirements:
      • Ability to collaborate effectively across company departments to achieve quick results for customers.
      • Self-motivated and action-oriented with a strong focus on results.
      • Skilled in managing multiple tasks and competing priorities.
    • Traits & Skills:
      • Experience with Oracle is strongly preferred.
      • Proficient in computer applications, including Microsoft Excel.
      • Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
      About Emerson

Emerson is a leading global technology and engineering company that provides innovative solutions for customers in a variety of industries. We are committed to our core values and believe in respecting diversity and inclusion. We do not discriminate and welcome all qualified candidates to apply and become part of our team.