Customer Service Liaison

hace 3 días


Mexicali, Baja California, México Solo Brands A tiempo completo

About Solo Stove:
Solo Stove aims to create lasting memories by designing simple, ingenious outdoor products that help you create good moments. We challenge the status quo and find new ways to look at commonly accepted scenarios, making them better.

We offer a range of products, from our super-efficient, ultra-light camp stoves that run on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame. Our goal is to provide the perfect tool for outdoor enthusiasts.

Job Title: Community Support Agent

Reports to: Community Support Lead

Benefits: Administrative

A Customer Service Representative will act as a liaison, providing product information, answering questions, and resolving emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities and Duties:

  • Listen to customers' concerns, issues, and questions
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
  • Recommend possible products to meet the customers' needs
  • Prepare product and customer reports by gathering data collected during customer interactions
  • Help customers with their warranty, replacement or return claims needs and report them
  • Process orders
  • Quote orders

Education & Experience Requirements:

1-2 years of proven customer support experience or experience as a customer service representative

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Required Skills/Abilities:

Empathy

Adaptability

Clear Communication Skills

Patience

Problem solving skills

Salary: $19,500.00 - $20,000.00 per month

Work Location: In person



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