Head of Delivery Excellence

hace 6 días

Monterrey, Nuevo León, México Siemens A tiempo completo

Job Summary

We are seeking a highly skilled and experienced professional to lead our Delivery Management team in the Americas region. As a key member of our leadership team, you will be responsible for driving operational excellence and continuous improvement across our global business services.

Key Responsibilities

  • Develop and implement a 3-5 year vision and strategy for quality management and operational excellence in the Americas.
  • Evaluate, enhance, and scale tools, methodologies, and support to enable excellence in service delivery across the Region Americas with customer value in mind.
  • Create synergies out of common topics relevant to all business lines to ensure the required level of quality, consistency and harmonization and to create efficiency for the organization.
  • Enable operational excellence across the Americas via a performance management process with focus on operational improvement, Quality Management, external certifications as well as on best-in-class competency and knowledge management.
  • Support regional management with programs and initiatives, which address location and infrastructure topics.
  • Build and develop a highly skilled and driven team of highly skilled across the Americas.
  • Secure ISO and Control Framework (re-)certification by determining the right organizational model and processes and by implementing mechanisms to address the most critical issues proactively throughout the entire organization.
  • Tie a regional balanced scorecard into the GBS global balanced scorecard to help define, improve and drive performance management process. Combine the approach with the respective analytics solutions for the Americas.
  • Coordinate and direct all efforts of the organization related to Business Continuity Management, and Risk Management Controls.

Requirements

  • You bring leading edge knowledge and experience in the following areas: Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management.
  • You have 5-10 years of experience working within Global Business Services or a similar type of business.
  • While you can go into detail, your focus is on aligning action with customer value, corporate values, and strategy. You have a proven ability of leading with a vision and coaching with purpose.
  • You enjoy working with and developing top talent in your space.
  • You are familiar with global delivery and collaboration models in the services industry, including front-, middle-, and back-office models.
  • Your way of working and communicating is open, proactive and inclusive, within your own organization as well as across layers and organizations.
  • One of your strengths is in enabling and driving change by listening, generating buy-in, fostering teamwork, and creating transparency within a matrix organization.
  • You are fluent in English and Spanish and willing to travel across the Americas.

  • Operations Manager

    hace 4 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    Job SummaryC.H. Robinson is seeking a highly skilled Operations Manager - Service Delivery Excellence to lead our service delivery team in achieving exceptional results. As a key member of our operations team, you will be responsible for driving consistent execution, leveraging analytics, and collaborating with cross-functional teams to drive standardization...

  • Head of Operations

    hace 6 días

    Monterrey, Nuevo León, México Fronius A tiempo completo

    Job DescriptionJob Title: Head of OperationsCompany: FroniusJob Summary:We are seeking a highly skilled and experienced Head of Operations to join our team at Fronius. The successful candidate will be responsible for managing and controlling all activities related to Purchasing, Foreign Trade, and Warehouse operations.Key Responsibilities:Guarantee the...

  • Director of Operational Excellence

    hace 4 días

    Monterrey, Nuevo León, México Celestica A tiempo completo

    About the Role:Celestica is seeking a highly experienced Director of Operational Excellence to lead our Continuous Improvement initiatives. As a key member of our team, you will be responsible for driving process improvements across our organization, leveraging Lean Six Sigma methodologies to enhance operational efficiency and effectiveness.Key...

  • Operations Supervisor

    hace 6 días

    Monterrey, Nuevo León, México Rsgroup A tiempo completo

    About the RoleJob SummaryThe Operations Supervisor is a key member of the RSGroup team, responsible for ensuring the smooth operation of our center of excellence. This role requires a strong focus on site support, team leadership, and customer satisfaction.Key ResponsibilitiesProvide exceptional site support to ensure the successful establishment and growth...

  • Head of Department

    hace 6 días

    Monterrey, Nuevo León, México European Recruitment A tiempo completo

    **Job Summary**European Recruitment is seeking a highly skilled and experienced professional to fill the role of Head of the Management Department. This is a challenging and rewarding opportunity for a seasoned executive to lead the strategic development and operational management of our factory.**Key Responsibilities**• Develop and implement human...

  • Operations Manager

    hace 4 días

    Monterrey, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking an experienced Operations Manager to lead one of our Delivery Stations in Mexico. As a key member of our team, you will be responsible for managing day-to-day relationships with multiple Delivery Service Providers (DSPs), driving operational goals and metrics, and presenting regular updates to senior leadership.Key...

  • Head of Controlling and Finance

    hace 6 días

    Monterrey, Nuevo León, México Michael Page A tiempo completo

    Job SummaryMichael Page is seeking a highly skilled and experienced Head of Controlling and Finance to lead our Controlling and Finance department. As a key member of our team, you will be responsible for developing and implementing financial strategies that drive business growth and profitability.Key ResponsibilitiesLead and manage the Controlling and...

  • Head of Controlling and Finance

    hace 6 días

    Monterrey, Nuevo León, México Michael Page A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Head of Controlling and Finance to lead and manage our Controlling and Finance department. As a key member of our team, you will be responsible for developing and implementing financial strategies that drive business growth and profitability.Key ResponsibilitiesFinancial Planning and Analysis:...

  • Director of Operational Excellence

    hace 6 días

    Monterrey, Nuevo León, México Celestica Inc. A tiempo completo

    Job SummaryCelestica Inc. is seeking a seasoned professional to lead our Continuous Improvement initiatives. As a Director of Operational Excellence, you will be responsible for driving process improvements across the organization, fostering a culture of innovation, and collaborating with cross-functional teams to achieve business objectives.Key...

  • Head of Financial Planning and Analysis

    hace 6 días

    Monterrey, Nuevo León, México Michael Page International México Reclutamiento Especializado S.A. De C.V A tiempo completo

    Head of Financial Planning and Analysis | Manufacturing Company**Job Summary**We are seeking a highly experienced Head of Financial Planning and Analysis to lead our Controlling and Finance department. As a key member of our leadership team, you will be responsible for developing and implementing financial strategies that drive business growth and...

  • Head of Process Engineering Fabrications

    hace 6 días

    Monterrey, Nuevo León, México Hunter Douglas A tiempo completo

    Hunter Douglas, a leading manufacturer of window coverings and architectural products, seeks a seasoned professional to lead its North America division's process engineering team. As the Head of Process Engineering Fabrications, you will be responsible for overseeing and optimizing all aspects of process engineering operations across multiple sites, driving...

  • Head of Finance Operations

    hace 4 días

    Monterrey, Nuevo León, México Mahle A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Head of Finance Operations to join our team at MAHLE. As a key member of our finance department, you will be responsible for ensuring the efficient and effective management of our financial processes.Key ResponsibilitiesManage the Accounts Payable (AP) process, ensuring transparency and accuracy of...

  • Cloud Operations Excellence Manager

    hace 6 días

    Monterrey, Nuevo León, México Sap A tiempo completo

    About UsSAP is a global leader in enterprise software and solutions, helping organizations run better by providing innovative technology solutions.Our TeamOur Global Cloud Infrastructure & Delivery (GCID) team develops and delivers cloud infrastructure and cloud operations services to SAP Lines of Business (LoB) and external customers. We support LoBs and...

  • Head of Production Operations

    hace 6 días

    Monterrey, Nuevo León, México Nemak A tiempo completo

    Head of Production Operations Objective Oversee and direct the resources allocated to a Production Line, ensuring adherence to targets and metrics to fulfill manufacturing demands. Foster teamwork across various departments by establishing priorities, assisting team members in enhancing their technical and leadership capabilities, and being...

  • Head of Financial Planning and Control

    hace 6 días

    Monterrey, Nuevo León, México Michael Page International México Reclutamiento Especializado S.A. De C.V A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Head of Controlling and Finance to join our team at Michael Page International México Reclutamiento Especializado S.A. De C.V. As a key member of our organization, you will be responsible for leading and managing the Controlling and Finance department, developing and implementing financial...

  • Head of Production Operations

    hace 6 días

    Monterrey, Nuevo León, México Nemak A tiempo completo

    Head of Production Operations Objective Oversee and direct the resources allocated to a Production Line, ensuring alignment with targets and metrics to fulfill manufacturing demands. Foster collaboration across service sectors by establishing priorities, assisting the team in enhancing both technical and leadership capabilities, and taking...

  • Head of Production Operations

    hace 6 días

    Monterrey, Nuevo León, México Nemak A tiempo completo

    Head of Production Operations Objective Oversee and direct the resources allocated to a production line, ensuring adherence to performance metrics and production goals. Foster teamwork across various departments by establishing priorities, assisting team members in enhancing their technical and leadership capabilities, and taking responsibility for...

  • Director Of Software Engineering

    hace 6 días

    Monterrey, Nuevo León, México Homebase A tiempo completo

    **About Homebase**Homebase is a dynamic and customer-centric organization that values innovation and excellence in everything we do.**Job Summary**We are seeking a highly skilled and experienced Software Engineering Leader to join our team at Homebase. As a key member of our organization, you will be responsible for leading our software engineering efforts...

  • Business Excellence Specialist

    hace 6 días

    Monterrey, Nuevo León, México Cpkc A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Excellence Specialist to join our team at CPKC. As a key member of our Business Excellence department, you will play a critical role in driving operational excellence and process improvement initiatives across the organization.Key ResponsibilitiesServe as the Business Excellence resource for specific...

  • Head of Controlling and Finance

    hace 6 días

    Monterrey, Nuevo León, México Michael Page México A tiempo completo

    About Our ClientMichael Page México is seeking a highly skilled professional to lead our client's Controlling and Finance department.Key Responsibilities:Lead and manage the Controlling and Finance team to achieve financial goals and objectives.Develop and implement financial strategies, focusing on cost management and optimization.Oversee budgeting,...