Clinical Research Coordinator

hace 2 días


Xico, México Icon Plc A tiempo completo
About ICON

At ICON, we're driven by a shared vision to advance and improve patients' lives. Our diverse teams enable us to become a better partner to our customers, and our 'Own It' culture is built on four key values: Accountability & Delivery, Collaboration, Partnership, and Integrity. We strive to be the Clinical Research Organisation that delivers excellence to our clients and patients at every touch-point.

The Role

In this entry-level position, you'll play a vital role in supporting ICON's growth and success by encouraging patients to participate in clinical research studies. As the main point of contact, you'll conduct phone screens, review patient medical information, discuss research opportunities, maintain patient databases, and report recruitment outcomes.

Key Responsibilities:
  • Screen potential study participants to determine suitability for trials
  • Accurately review, enter, and edit patient information in CTMS systems
  • Book patient appointments into CTMS, ensuring accurate and up-to-date entries
  • Attend study-related training and maintain working knowledge of study protocols
  • Meet daily recruitment targets, including daily calls made, pre-screens completed, leads contacted in a timely manner, screenings/PIV scheduled
  • Identify suitable study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
  • Effectively communicate the importance of research participation and relevant study details to volunteers
  • Provide an exceptional patient experience by building positive rapport and consistent follow-up
Requirements:
  • Excellent English communication skills (written and verbal)
  • Bachelor's degree
  • Experience in customer service or sales positions considered an asset
  • Excellent interpersonal skills and telephone manner
  • Basic understanding of medical terminology helpful but not essential
  • Detail-oriented and proficient in Microsoft Office (Teams, Excel, Word)
  • Call center experience an asset
  • Able to accurately review and complete data entry into databases
Benefits of Working at ICON

We offer competitive salary packages and regularly benchmark them against our competitors. Our success depends on the quality of our people, and we've made it a priority to build a culture that rewards high performance and nurtures talent.



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