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Clinical Research Coordinator

hace 2 meses

Xico, México Icon Plc A tiempo completo
About the Role

At ICON Plc, we're committed to advancing and improving patients' lives through clinical research. As a Clinical Research Coordinator, you'll play a vital role in supporting our growth and success by encouraging patients to participate in clinical research studies.

Key Responsibilities
  • Conduct phone screens to determine patient suitability for trials
  • Review and enter patient information into our Clinical Trial Management System (CTMS)
  • Book patient appointments into CTMS, ensuring accurate and up-to-date entries
  • Attend study-related training and maintain a working knowledge of study protocols
  • Meet daily recruitment targets, including calls made, pre-screens completed, and screenings scheduled
  • Identify suitable study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
  • Effectively communicate the importance of research participation and relevant study details to volunteers
  • Provide an exceptional patient experience by building positive rapport and consistent follow-up
Requirements
  • Excellent English communication skills (written and verbal)
  • Bachelor's degree
  • Experience in customer service or sales positions considered an asset
  • Excellent interpersonal skills and telephone manner
  • Basic understanding of medical terminology (not essential)
  • Detail-oriented and proficient in Microsoft Office (Teams, Excel, Word)
  • Call center experience an asset
  • Able to accurately review and complete data entry into databases
  • Collect accurate medical histories
Benefits of Working at ICON Plc
  • Competitive salary packages
  • Annual bonuses reflecting delivery of performance goals
  • Range of health-related benefits for employees and their families
  • Competitive retirement plans and related benefits