Proposal Coordinator

hace 4 semanas

Xico, México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Proposal Coordinator to join our fast-growing RFx Center of Excellence team. As a key member of this team, you will play a critical role in crafting compelling responses to RFx and Tender requests, working collaboratively across Sales, Presales, and internal teams.

Key Responsibilities
  • Lead the response effort on global RFxs for Commercial and Enterprise opportunities, working with Solutions Consultants, Account Executives, and others to craft compelling responses.
  • Convey sophisticated and complex technical solutions, including enterprise IT, security, and Cloud Computing, in a highly readable, customer-oriented format.
  • Run kickoff/Go-No-Go discussions for all RFx to define overall strategy, themes, and qualification requirements.
  • Refine and enhance engagement processes for responding to complex RFx.
  • Continuously gain product knowledge across Zendesk solutions, stay up-to-date on product releases and functionality, and reflect such releases in RFx responses.
  • Report on RFx progress and success rates to the RFx Center of Excellence Leader and other stakeholders.
Requirements
  • 3+ years of proposal or similar technical writing expertise.
  • Experience of developing and implementing Bid Management processes, ideally in a technology environment.
  • Strong process and project management skills with an ability to work independently, prioritize multiple projects, and meet often tight deadlines.
  • A proven track record of developing strong working relations across a global organization and collaborating with internal stakeholders.
  • Excellent writing skills, with a flair for telling a compelling story and creating effective executive summaries.
  • A passion for crafting winning proposals, being customer-focused, and self-motivated.
  • A natural empathy with Sales teams, while also being confident in challenging and gaining consensus on the best way to approach a bid.
  • Fluency in spoken and written English.
Preferred Qualifications
  • Attainment or in-progress of APMP certifications.
  • Experience in SaaS, customer service, customer contact centers, customer service software, ITSM, data warehousing, business intelligence.
  • A second (or even third) language would be outstanding.
About Zendesk

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

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