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Technical Solutions Expert
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Technical Solutions Expert to join our team at CSG. As a Technical Solutions Expert, you will play a critical role in delivering professional services to our customers, exceeding their expectations, and driving business growth.
Key Responsibilities
- Provide technical support for a variety of CSG's software and hardware-based solutions, including incident management.
- Deliver high-quality customer service, ensuring customer satisfaction and loyalty.
- Maintain close interaction with our teams, including sales, marketing, and product development.
- Provide remote and on-site support and professional services to strategic customers.
- Install and commission customer solutions, conduct solution acceptance testing, and handover.
Requirements
- Bachelor's degree in Systems, Engineering, or a related field, or equivalent experience.
- 6 months of experience in Customer Service, with a focus on technical troubleshooting.
- Experience in MySQL, Oracle, Linux installation and administration, and development/scripting skills, including Perl, Bash, JavaScript, and Ansible.
- Proficient in English in a business environment.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
- The chance to work with a talented and diverse team.
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
Our Culture
We cultivate a culture based on integrity, innovation, and impact across all our locations. Our people (CSGers) are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work.
