Executive Hotel Operations Manager
hace 2 meses
About Us
Park Hyatt Los Cabos Hotel & Residences is a luxury resort located in Mexico, offering an exceptional experience for our guests. We are seeking an experienced Executive Hotel Operations Manager to join our team.
Estimated Salary: 120,000 - 180,000 USD per year
Job Description
The Executive Hotel Operations Manager will be responsible for the overall management of our hotel's operations, ensuring that all departments operate efficiently and effectively. This includes managing the front desk, concierge, guest services, telephones, athletic club, business center, and security teams.
Main Responsibilities:
- Ensure that all employees deliver exceptional service to our guests at all times.
- Verify that all associates provide excellent service to internal customers.
- Spend time in common areas, observing the service provided and interacting with guests, working closely with Department Managers to provide better training to employees.
- Resolve external and internal customer complaints, inquiring efficiently to ensure satisfactory resolution of the problem.
- Respond to guest feedback and follow up on it.
- Maintain hotel chain standards.
- Ensure that guests are treated professionally and courteously.
- Ensure that the various departments operate in a professional and efficient manner.
- Greet and dismiss VIP guests.
Requirements:
- 3-5 years of experience in a directive position.
- Advanced English.
- Bachelor's degree.
- Experience in luxury hotels.
- Strong communication and presentation skills at all levels of management.
- Leadership ability and behavior consistent with our core values.
About You
We are looking for a highly motivated and experienced individual who can lead our hotel's operations team. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply for this exciting opportunity.
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