Tourism Operations Manager
hace 3 semanas
At NexusTours, we're on a mission to create unforgettable experiences for our guests and team members alike. As part of the GoNexus Group, we're leaders in the tourism and technology industries, dedicated to bringing vacation dreams to life. Our commitment to excellence drives us every day to deliver exceptional results and exceed expectations.
We're seeking a seasoned Tourism Operations Manager to lead our destination operations in San Jose del Cabo. If you're passionate about the tourism industry, excel in leadership, and thrive in fast-paced environments, this is the perfect opportunity for you.
**Job Summary:**
As Tourism Operations Manager, you'll be responsible for overseeing all destination operations, ensuring competitiveness through innovative products, driving outstanding sales performance, and delivering operational excellence. You'll lead a high-performing team of over 40 employees, fostering a culture of customer satisfaction, efficiency, and continuous improvement.
**Key Responsibilities:**
• Lead and manage all destination operations, aligning with our omnichannel strategy
• Ensure NexusTours offers the most competitive products and maintains service excellence
• Drive sales performance to achieve or exceed business targets
• Manage airport operations for seamless processes and exceptional customer service
• Develop and implement innovative strategies to maintain the destination's leadership position
• Focus on numerical analysis and data-driven results to improve operations and profitability
• Foster a culture of efficiency, accountability, and customer satisfaction
• Mentor, support, and develop talent across all departments for continuous growth
**Requirements:**
Proven experience leading large teams in a DMC, hospitality, tourism, and/or logistics environment
Strong leadership and organizational skills with experience managing teams of over 40 employees
Customer-focused mindset with a passion for delivering exceptional service
Results-oriented approach with a focus on KPIs, metrics, and operational outcomes
Innovative thinker with the ability to seize new opportunities and solve challenges
Exceptional communication skills in English and Spanish
We offer a highly competitive salary range of $80,000 - $110,000 per year, based on experience, plus benefits and opportunities for professional growth and development.
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