Cloud Technical Solutions Engineer, Data Analytics

hace 4 semanas


Xico, México Google A tiempo completo

**Job Requirements**:

Bachelor's degree in a relevant field or equivalent practical experience is required. You should have at least 2 years of experience in reading or debugging code, as well as 2 years of experience in technical support, professional services, software development, or product operations management. Additionally, experience in advocating for customer needs is essential.

**Preferred Qualifications**:

Experience with distributed databases or data processing frameworks is highly desirable. Familiarity with open source storage and processing utilities, such as Apache Hadoop, and workflow orchestration products is also beneficial. Understanding of web technologies and TCP/IP concepts, as well as Unix/Linux administration and commands, is required. Excellent troubleshooting, attention to detail, and communication skills are necessary for success in this role.

**About the Job**:

In this position, you will provide support to customers transitioning to Google Cloud. When customers cannot resolve issues independently, you will ensure that we have the necessary tools and processes to quickly resolve the issue. Your responsibilities will include troubleshooting technical problems, debugging, networking, system administration, updating documentation, and coding/scripting when necessary. Our Technical Solutions team is focused on customer needs, and you will help Google Cloud by understanding and advocating for customer issues. You may be required to work in a shift pattern or non-standard work hours, including weekends.

**Responsibilities**:

Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, which may include working non-standard work hours or shifts. Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product and drive quality production.

**Google's Commitment to Diversity and Inclusion**:

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.


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