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Customer Service Representative
hace 2 meses
Job Summary
The Customer Service Representative will serve as a liaison between customers and the company, providing product and service information, and resolving customer issues in a timely and efficient manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced team environment.
Key Responsibilities
- Manage a high volume of incoming calls and respond to customer inquiries in a professional and courteous manner.
- Provide accurate and complete information to customers regarding products and services.
- Identify and assess customer needs to achieve satisfaction and resolve issues in a timely manner.
- Keep accurate records of customer interactions and process customer accounts in a timely and efficient manner.
- Follow company policies and procedures to ensure compliance with regulatory requirements.
- Guarantee ethical practices among team members and foster a positive and inclusive work environment.
Requirements
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced team environment.
- Excellent customer service skills.
- Ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent required.
Work Environment
This is an on-site position based in Rosarito, Mexico. The work schedule is Monday to Saturday, 7:30am to 3:30pm.
