Desktop Support Specialist

hace 1 día


Xico, México Nsc Global A tiempo completo
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at Nsc Global. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities
  • Field incoming help requests from end-users via telephone and work orders, providing courteous and professional service
  • Document all pertinent end-user information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers, prioritizing and scheduling problems as needed
  • Escalate problems to the appropriately experienced technician when required, recording and tracking the help desk request problem-solving process
  • Monitor and control daily service call activity, utilization, inventory levels, and service levels, ensuring exceptional customer service
  • Participate in the configuration and support of internal systems, working effectively with Logistics and adhering to assigned schedule and documented policies
  • Clear and concise documentation of all customer interaction within the CRM tool, maintaining knowledge levels as industry enhancements occur
  • Support installation and implementation of connectivity and high-end systems products, contributing to continuous improvement of service
Requirements
  • Advanced knowledge of Computer Hardware, Microsoft Operating Systems, and Printer Hardware
  • Proficient knowledge of configuring and troubleshooting networking, wireless, and VPN features of end-user devices, as well as Ticketing software and PC/Laptop peripherals
  • Awareness of Active Directory, Exchange, Apple OS, and Network and server hardware and components
  • IT qualifications may include A+ Certification, Baseline OEM Certifications, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification, and Microsoft Office Specialist (MOS) certification
What We Offer

We offer a competitive salary of $80,000.00 per year, a dynamic work environment, and opportunities for professional growth and development.



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