Technical Support Specialist

hace 1 día


Xico, México Nsc Global A tiempo completo

Job Summary

Nsc Global is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Desktop Support Engineer, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.

Key Responsibilities

  • Maintain and upgrade hardware and software systems to ensure optimal performance and efficiency.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Field incoming help requests from end users via work orders in a courteous and professional manner.
  • Document all pertinent end user identification information, including name, department, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems, escalating them when required to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

Requirements

  • Acquires job skills and learns / adheres to company policies and procedures.
  • Complete routine tasks pertaining to computer hardware, software, or operating system support.

Preferred Qualifications

  • Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer.


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