Technical Support Specialist
hace 1 día
Job Summary
Nsc Global is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Desktop Support Engineer, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
Key Responsibilities
- Maintain and upgrade hardware and software systems to ensure optimal performance and efficiency.
- Support and maintain user account information, including rights, security, and systems groups.
- Field incoming help requests from end users via work orders in a courteous and professional manner.
- Document all pertinent end user identification information, including name, department, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems, escalating them when required to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Requirements
- Acquires job skills and learns / adheres to company policies and procedures.
- Complete routine tasks pertaining to computer hardware, software, or operating system support.
Preferred Qualifications
- Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer.
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