Service Cost Optimization Specialist

hace 1 semana


Xico, México Lenovo A tiempo completo

We are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All. Ranked #248 in the Fortune Global 500, we serve millions of customers every day in 180 markets.

Our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. We own what we do and WOW our customers with our commitment to excellence.

The Service Cost Manager will be responsible for estimating service costs for new products at various stages of development and identifying cost improvement opportunities. This role involves close collaboration with cross-functional teams to analyze cost elements, provide detailed service cost estimates for special bids, and support internal cost-saving initiatives.

Responsibilities:

  • Estimate service cost for new products at different development stages based on inputs from cross-functional teams like Dev (product BOM), finance (product cost), etc.
  • Identify service cost improvement opportunities for new products by analyzing changes of different cost elements between the NPI product and its predecessor and feedback to service readiness rep in ODT to influence the new product design to achieve a containable E/C eventually.
  • Provide service cost estimation for special bids. Analyze bid's product, service level, geo-specific support resources, etc. then compose a service cost as a part of the whole bid cost.
  • Support service cost sizing on internal cost savings opportunities.

Requirements:

  • Experience in IT hardware and customer services.
  • Advanced English level.
  • Willingness to take worldwide calls at night (1-2 times per week).

Estimated Salary: $80,000 - $120,000 per year, depending on experience and qualifications. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.



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