Technical Support Specialist

hace 3 semanas


Xico, México Wipro Limited A tiempo completo
About the Role

We are seeking a skilled Technical Support Specialist to join our team in Mexico City. As a key member of our support team, you will be responsible for providing top-notch customer service and technical assistance to our clients.

Key Responsibilities:

  • Maintain and analyze hardware and software issues to ensure seamless customer experience.
  • Provide troubleshooting skills for VPN connectivity, dial-out, wireless routers, and desktop/laptop fixes.
  • Offer hands-on experience with software installations and upgrades.
  • Prioritize tasks and manage multiple requests simultaneously.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 1 year of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • English proficiency mandatory.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per annum, based on experience.
  • A dynamic work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and education to enhance your skills and knowledge.

Why Choose Wipro?

  • We are an Equal Employment Opportunity employer and value diversity in the workplace.
  • We offer a supportive and inclusive culture that promotes collaboration and innovation.
  • We are committed to making a positive impact in the communities we serve.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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