Senior Technical Support Specialist

hace 2 días


Xico, México Bd A tiempo completo

Are you passionate about delivering exceptional technical support and services to customers?

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our dynamic team at BD. As a key member of our Technical Services organization, you will be responsible for providing high-quality technical advice, consultation, and troubleshooting to internal and external customers.

This is an exciting opportunity to work with cutting-edge medical technology and make a meaningful impact on patient outcomes. If you have a strong passion for problem-solving, excellent communication skills, and a desire to learn and grow with a leading global medical technology company, we encourage you to apply.

About the Role:
- Provide prompt and thorough responses to technical inquiries from internal and external customers via telephone and written communication.
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Coordinate with cross-functional teams to assure timely follow-up and resolution of all technical inquiries and product issues.
- Support the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend, and holiday on-call coverage.
- Promote and ensure a culture of privacy and security related to PHI and HIPAA.

Requirements:
- B.S. Degree in Life Science required.
- Minimum 2 years relevant experience in clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
- Excellent communication and customer service skills both written and verbal.
- Conversational English required.
- Proficient using MS Office Outlook, Word, Excel.
- Self-motivated and action-oriented team player with ability to multi-task and adapt to changing business environment(s).
- Demonstrated effective interpersonal skills, organization/prioritization skills, and a passion for providing superior service.

What We Offer:
- Competitive salary range: $80,000 - $110,000 per year, depending on location and experience.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
- Opportunities for professional growth and development in a dynamic and innovative industry.
- Collaborative and inclusive work environment with a diverse team of experts.

Location:
MEX Mexico City - Lomas de Chapultepec.

Apply now to join our team and take your career to the next level



  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a skilled Senior Technical Support Specialist to provide direct technical support to computer system users at Thermo Fisher Scientific. The ideal candidate will possess excellent problem-solving skills and be able to resolve complex technical issues efficiently.About the RoleThis role involves providing assistance concerning the use...


  • Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Kiosoft Technologies LLC in Mexico City. This role is a fantastic opportunity for someone looking to advance their career in technical support and customer service.About the Role:The Technical Support Specialist will be responsible for...


  • Xico, México Citi A tiempo completo

    Job Description:The Senior IT Support Specialist is responsible for providing technical and business support for users of Citi Applications. Key responsibilities include resolving technical issues, driving stability, efficiency, and effectiveness improvements, and ensuring storage and archiving procedures are in place and functioning...


  • Xico, México Philips A tiempo completo

    Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...


  • Xico, México Cambridge University Press & Assessment A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our global team, responsible for investigating and resolving technical support issues on Cambridge University Press & Assessment digital products.In this varied role, you will be responsible for accepting and investigating technical support issues across hundreds of...


  • Xico, México Wipro Limited A tiempo completo

    **Job Overview:**We are seeking an experienced Technical Support Specialist to join our Wipro Limited team in Mexico City, Mexico.Salary: $3062392 per annum (dependent on experience).**About the Role:**The successful candidate will be responsible for delivering exceptional technical support services to our clients. This includes troubleshooting, resolving...


  • Xico, México Lexmark International, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Lexmark International, Inc. as a Field Service Engineer.


  • Xico, México Spoton A tiempo completo

    Role OverviewWe are looking for a highly skilled Technical Support Specialist to join our team at SpotOn. As a Technical Support Specialist, you will be responsible for managing, processing, and resolving technical issues in a timely and accurate manner.Key ResponsibilitiesProvide exceptional customer service through verbal and written communicationFocus on...


  • Xico, México Rad Data Communications, Ltd A tiempo completo

    **Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...


  • Xico, México Nielseniq A tiempo completo

    Job SummaryNielsenIQ is seeking a Senior Support Specialist to join our technology team. As a key member of our team, you will be responsible for providing support during critical outages and escalating degradation. Your primary focus will be on creating knowledge management documentation and submitting platform tickets for software defects identified and...


  • Xico, México Conduent Solutions Mexico De R.L. De C.V A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Conduent Solutions Mexico De R.L. De C.V.About the Role:This is an excellent opportunity for individuals who want to develop their technical skills and provide top-notch service to our clients.Key Responsibilities:Monitor equipment to ensure it operates correctly and...


  • Xico, México Refinitiv A tiempo completo

    At Refinitiv, we are at the forefront of cloud-based enterprise collaboration and digital content management software. Our Application Support Analyst role is integral in providing high-level technical support and service, ensuring optimal functionality and performance of our Legal Platform products.About the Role:We are seeking an experienced Technical...


  • Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Kiosoft Technologies LLC in Mexico City. This is an exciting opportunity to work with a growing company providing innovative solutions for Commercial Laundry, Vending, and unattended Payment Industries.About the Role:This Help Desk Technician position requires excellent...


  • Xico, México Audible A tiempo completo

    About the Role:Audible is seeking a skilled Technical Support Specialist to join our team. As a Customer Experience Engineer, you will play a crucial role in delivering exceptional support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via various channels.Troubleshoot and resolve complex technical issues...


  • Xico, México Zkteco Latam A tiempo completo

    At Zkteco Latam, we are seeking a highly skilled and experienced Technical Support Specialist to join our team. This is a full-time position offering a competitive salary of $24,500 - $26,500 per month.We are looking for an individual with a strong background in technical support and customer service. The successful candidate will have excellent...


  • Xico, México Capgemini A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team in Aguascalientes. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients in the banking sector.


  • Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a skilled Technical Support Specialist - Application Expert to join our team. This role requires strong technical expertise and business acumen to provide top-notch support for Citi Applications.


  • Xico, México Softwareone A tiempo completo

    Job Function: Software & Cloud ServicesThe Role:We are seeking a highly skilled Technical Support Specialist to join our team in Mexico City. As a member of our support team, you will be responsible for providing top-notch service to our clients by resolving technical issues and requests in a timely and effective manner.Scope:Full-time position with on-site...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist II to join our team at Thermo Fisher Scientific. In this role, you will provide direct technical support to computer system users and resolve complex problems in a timely manner.About the RoleThis is an exciting opportunity for someone who enjoys working with technology and is...


  • Xico, México Avantstay A tiempo completo

    Job SummaryWe are seeking an IT Support Specialist to join our team at AvantStay. The successful candidate will provide technical support to our staff, troubleshoot hardware and software issues, and assist with software utilization.Key ResponsibilitiesProvide first-line technical support to staff for IT-related issues.Troubleshoot hardware and software...