Cloud Infrastructure Observability Engineer

hace 21 horas


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo
About Us

SAP's Global Cloud Infrastructure & Delivery (GCID) organization develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them our external customers.

We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service. Our team, Service Reliability Engineering (SRE), contributes to ensuring the reliability and availability of SAP cloud services (internal or external) by developing and enhancing observability tools that help to either prevent or isolate an incident.

Job Description:

Main Responsibilities:
  • To reshape how we manage alerts metrics and logs by introducing deep learning and NLP to enhance reliability services.
  • Support troubleshooting during major incidents related to our global cloud infrastructure ensuring excellence in triage and resolution.
  • Help the team reduce critical KPIs around MTTD/MTTR Signal to Noise Ratio and other relevant metrics using these advanced methods.

Requirements:

Technical Skills:
  • Fast adoption of cutting-edge technologies.
  • Advanced analytical and problem-solving mindset.
  • Strong team player with excellent communication skills.
Education and Experience:
  • Bachelor's degree in Software Engineering, Computer Science, or a related field.
  • 1+ years of professional development experience.

Salary Information:

$100,000 - $150,000 per year, depending on qualifications and location.



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