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Knowledge Management and Training Lead

hace 2 meses

Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo
{"Job Title": "Knowledge Management and Training Lead", "Job Description": "Key Responsibilities

As a Knowledge Management and Training Lead at General Motors, you will play a critical role in supporting the success of our Shared Service Centers Operations. Your key responsibilities will include:

  • Defining strategic objectives and deliverables to support larger BPD objectives and priorities.
  • Managing the Knowledge Management tool, including creating guidelines for usage, updating frequency, and capturing content development and reviews needs.
  • Designing, developing, and conducting training programs to improve the efficiency and effectiveness of training delivery.
  • Working collaboratively across Shared Centers to develop, plan, and implement an annual training program based on training needs analysis, skills assessment, and site business plan.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in education or human resources.
  • Minimum 2 years of experience in customer service.
  • Experience with Knowledge Management systems and usage in a Service Center environment.
  • Demonstrated ability to conduct training sessions effectively and analyze data to present key insights in formal meetings.
  • Excellent communication skills and fluency in Spanish and English.
About General Motors

At General Motors, we are committed to being a workplace that is free of discrimination and genuinely fosters inclusion and belonging. We believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

", "lang_code": "en-US"}