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Corporate Accounts Support Specialist

hace 2 meses

Silao, Guanajuato, México Motion Industries (Mot) A tiempo completo

**Job Summary:**

Motion Industries (Mot) is seeking a highly skilled Sales Support Professional to join our national account business unit. As a Sales Support Specialist, you will play a critical role in delivering exceptional support services to our customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Develop and implement processes for compiling and supplying customer requests, ensuring timely and accurate responses.
  • Maintain customer profiles and contract data in our system, ensuring up-to-date information and seamless communication.
  • Set up pricing in our system per customer agreement, ensuring accurate and compliant pricing.
  • Implement and maintain listing of active accounts under each customer agreement, providing clear visibility and organization.
  • Assist branches in understanding their roles and responsibilities in a customer agreement, ensuring clear communication and collaboration.
  • Provide timely responses to branch or other management account inquiries and projects, resolving problems as they arise.
  • Create presentations for customers, including implementation, contract kick-off, review meetings, performance data, and additional requested information.
  • Create reports for customers, including performance data, customized reporting, cost savings data, and additional requested information.
  • Prepare and participate in customer meetings and conference calls, ensuring effective communication and collaboration.
  • Perform other duties as assigned, ensuring flexibility and adaptability in a fast-paced environment.

**Requirements:**

  • Typically requires a bachelor's degree or an equivalent combination of education and experience.
  • Strong analytical skills, with the ability to analyze complex data and provide actionable insights.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Excellent interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Basic Microsoft Office skills, primarily utilizing Excel and PowerPoint.
  • Solid math skills and reading comprehension skills, with the ability to accurately interpret and analyze data.
  • Desire to play an active role in servicing customers, with a positive attitude and high energy level.
  • Strong organizational and planning skills, with the ability to multitask and manage multiple projects simultaneously.
  • Some product knowledge preferred, with the ability to learn and adapt to new products and services.
  • Ability to gain customer trust, with a strong focus on building long-term relationships.
  • Ability and confidence to develop original written correspondence, with a strong focus on clear and concise communication.

**Physical Demands:**

**Licenses & Certifications:**

None required.

**Supervisory Responsibility:**

No Supervisory Responsibility

**Budget Responsibility:**

No

**Company Information:**

Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.