Clinical Systems Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México ENGINEERINGUK A tiempo completo

We are seeking a skilled Clinical Systems Support Specialist to join our team at ICON plc in Chennai. As a key member of our IT department, you will play a vital role in delivering exceptional support services to our customers and driving the success of our clinical research organization.

Job Summary

This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Clinical Systems Support Specialist. In this role, you will be responsible for providing top-notch support to our internal and external system users, ensuring seamless interactions with our systems, and contributing to the development of our IT infrastructure.

About ICON

At ICON plc, we pride ourselves on being a world-leading healthcare intelligence and clinical research organization. Our diverse teams enable us to become a better partner to our customers and help us fulfill our mission to advance and improve patients' lives.

The Role
  • Recognize, exemplify, and adhere to our company's values, which center around our commitment to people, clients, and performance.
  • Embrace and contribute to our culture of process improvement, focusing on streamlining processes that add value to our business and meet client needs.
  • Provide timely, high-quality support to internal and external system users, serving as the first point of contact for all help desk incidents and configuration setup requests.
  • Interface with system users to identify requests/tickets and lead smaller quick-win efforts, participating in projects that improve efficiency within the organization.
  • Evaluate, resolve, and communicate system-related issues impacting users, escalating to management as applicable.
Requirements
  • Must have a minimum Bachelor's Degree in Life Science.
  • Should possess excellent communication and interpersonal skills.
  • Should have experience in source writing and EDC (Electronic Data Capture).
  • Should be detail-oriented, strong in critical thinking, adaptable, innovative, and have a positive attitude.
What We Offer

We offer very competitive salary packages, regularly benchmarked against industry competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans.

In addition to our comprehensive benefits package, you'll benefit from an environment where you are encouraged to fulfill your sense of purpose and drive lasting change. With a focus on fostering innovation and excellence, we welcome talented individuals who share our vision and are passionate about making a difference in the field of clinical research.



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