Implementation Specialist
hace 6 horas
This role is responsible for delivering exceptional customer experiences through the implementation and optimization of ThousandEyes solutions. As a key member of our team, you will work closely with customers to understand their needs and provide tailored enablement and implementation services.
Key Responsibilities- Guide customers through the deployment and implementation of ThousandEyes products
- Implement ThousandEyes solutions in customer environments efficiently and cost-effectively
- Engage with customers to deliver product implementation and integration services
- Lead multiple projects concurrently, prioritizing tasks and meeting deadlines
- Deliver training and industry best practice discussions to customers
- Build value-based relationships with customers, leading to referrals and renewals
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Identify potential product or services upsell or cross-sell opportunities
- A standout "customer first" attitude
- Bachelor's or advanced degree in a technical field, or equivalent working experience
- At least 7-10 years working in a customer-facing role
- Project management and consulting experience
- Firm grasp of network and application protocols (Cisco certification strongly preferred)
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies, including REST APIs
- Experience with at least one programming language
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Able to prioritize and accomplish tasks in tight timeframes
As a member of our team, you will have the opportunity to work with a wide range of customers, develop your technical skills, and contribute to the growth and success of our organization.
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