Travel Consultant

hace 3 semanas

Ciudad de México, Ciudad de México AMEX A tiempo completo
Unlock Your Potential as a Travel Consultant

At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Travel Consultant, you'll play a critical role in making this happen.

Key Responsibilities:
  • Deliver world-class customer service to our premium card members in the United States.
  • Create unforgettable travel experiences by booking domestic and international flights, car and/or hotel travel arrangements.
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions.
  • Communicate new and existing product offerings and value propositions relevant to the card member.
  • Put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach.
Requirements:
  • High-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours.
  • Demonstrated ability to provide premium customer service in a call center or other comparable fast-paced, high-volume servicing environment.
  • Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
  • Positive attitude and outlook, with a desire to learn, willingness to try new things, resiliency through change, and optimism.
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the card member's communication style.
  • Computer literate and able to navigate computer applications and personal devices.
  • Ability to succeed in a result-focused environment with a healthy desire to meet and exceed goals.
What We Offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

We're committed to creating a workplace where everyone feels seen, heard, and valued. If you're passionate about delivering exceptional customer experiences and have a desire to learn and grow, we encourage you to apply for this exciting opportunity.

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