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Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled and experienced Operations Leader to join our team as an Outbound Area Manager. As a key member of our operations team, you will be responsible for leading and developing a team of Amazon Associates in a distribution warehouse environment.
Key Responsibilities- Lead, manage, and develop a team of 50 to 150 Amazon Associates
- Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition and communication programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
- Ability to work weekends, holidays, and/or overnight shifts
- Ability to work overtime both in peak season and as needed
The position is located in a Fulfillment Center and requires the ability to stand/walk for up to 10-12 hours, walk in/and around the warehouse with great frequency, and access all areas of the building.
Qualifications- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
