Global Project Manager O2C
hace 3 días
The Global Project Manager for Order to Cash will lead all project management activities for the implementation of this new global capability. This role will coordinate design, transition, and IT projects, closely partnering with Change & Comms to deliver effective and engaging strategies. The project manager will keep all leadership informed and up-to-date through governance, tracking, and presentation of project status and next steps until the capability is live in the hub.
Key Responsibilities:
- Deliver a detailed project plan for the Order to Cash capability resulting in the stand-up of this new global capability for GBS.
- Ensure delivery of the global business case by designing, staffing, and transitioning sectors and functions to the new structure, unlocking other cost and service benefits, improving service, revenue, and PEP+.
- Lead and coordinate global design for six sectors, ensuring design deliverables are achieved and stage gates cleared.
- Partner with consultants on design, ensuring project deliverables and requirements are achieved according to the SOW.
- Support the definition and implementation of global digital solutions in support of O2C zero-touch efforts.
- Establish a transition plan and timeline in partnership with the transition offices for the appropriate hubs.
- Work closely with TA and HR on hiring and interviewing.
- Ensure effective KC/KT/due diligence achieved for all roles.
- Lead weekly governance meetings and period Steering Council presentations, ensuring stakeholder alignment.
- Resolve issues proactively and raise critical issues.
- Monitor IT solution development and implementation.
- Actively engage as part of the Global Change and Comms plans related to the project.
- Report out to senior leadership as needed, sharing critical KPIs and performance.
- Establish SLAs/OLAs and ways of working for the new function and teams.
- Proactively identify gaps, risks, obstacles, and potential alternatives to solve and ensure the project stays on track.
- Work cross-functionally with Finance, HR, R&D, GP, SC, and IT to achieve best solutions/outcomes.
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