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Operations Director

hace 2 meses


Ciudad de México, Ciudad de México First Advantage A tiempo completo

Operations Manager Job Description

**Key Responsibilities:**

* Oversee the staffing structure, workflow, and day-to-day operations for fulfillment and/or governance and reporting teams.

* Manage a team size of approximately 20 to 50, with around 75% of that headcount directly reporting to the Operations Manager.

* Responsible for managing contractor headcounts, including projections versus volume, recruitment, interviewing, and compensation determination within budget.

* Involved in volume forecasting and budgeting participation, critical client relationship management, and Customer Success interaction NPR development and prioritization.

**United States Equal Opportunity Employment:**

First Advantage is an equal opportunity employer and welcomes applications from diverse candidates.