Field Services Director

hace 6 días


Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo
Job Description

Job Title: Field Services Director

Job Summary:

We are seeking a highly experienced and skilled Field Services Director to join our team at Schneider Electric Gruppe. As a key member of our organization, you will be responsible for leading our field services team and ensuring the optimal performance of our assets.

Key Responsibilities:

  • Participate in the selection and definition of bricks to optimize Total Cost of Ownership (TCO)
  • Develop a service strategy to support the expected performance of the asset over its lifetime
  • Execute services operations strategy
  • Negotiate service contracts with Operations and Maintenance (O&M) providers
  • Negotiate warranties with Original Equipment Manufacturers (OEMs) supporting the Asset Management Plan (AMP)
  • Participate in the specification of service tools and dedicated applications
  • Estimate costs for Asset Management Plans (AMPs) for special projects
  • Support project cost optimization during the tendering and negotiation phase

During Asset Operations:

  • Interact with Offtakers and Asset Owners for all requests
  • Monitor asset performance in the digital platform
  • Manage service requests and operations with appropriate owners
  • Manage OEM warranties, onsite interventions, and spare parts
  • Fulfill service contracts by O&M providers
  • Train and delegate work to team members

Qualifications:

  • Master's degree in Computer Science, Electrical Engineering, or related field (optional)
  • Direct management experience of a team of technical support individuals
  • On-demand expert resources in the Engineering team to address complex technical cases
  • Experience with Computerized Maintenance Management Systems (CMMS), Enterprise Resource Planning (ERP), and internal tools
  • 10-15 years of industry experience in Renewable Energy, Utility, Solar & Storage, and Energy Asset Services
  • O&M experience in renewables is an asset
  • Customer support and field service management experience is a must
  • Direct and functional management experience
  • Able to live in Monterrey, Nuevo Leon, Mexico
  • Able to work under a hybrid scheme with a maximum of 3 days of remote work per week
  • International travel is required on a regular basis (20-40% of time)
  • Flexibility in working hours may be required due to working across time zones

What We Offer:

Schneider Electric Gruppe offers a comprehensive benefits package, including flexible work arrangements, paid family leave, a culture of wellness, and more.

Our Culture:

We value diversity, equity, and inclusion. We seek out and reward individuals who put the customer first, are disruptive to the status quo, and continuously learn and grow.



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