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Senior Product Operations Manager

hace 2 meses

Veracruz, Veracruz-Llave, México Kueski A tiempo completo
About the Role

We are seeking a highly skilled Senior Product Operations Manager to join our team at Kueski. As a key member of our product organization, you will play a critical role in optimizing and scaling our product development and release process.

Key Responsibilities
  1. Collaborate with Cross-Functional Teams

Work closely with product managers, engineers, designers, and other stakeholders to drive execution excellence for delivering high-quality products.

Optimize Product Development Processes

Identify opportunities to optimize and streamline product development processes, including tools and workflows for increased speed, alignment, and visibility.

Implement Best Practices

Implement product management best practices to improve efficiency, reduce time to market, and enhance cross-functional collaboration.

Risk Management and Mitigation

Help teams proactively identify risks and dependencies that may impact product delivery, and develop mitigation strategies to minimize potential disruptions.

Progress Monitoring and Issue Resolution

Monitor progress against initiatives across the product organization, identify issues or roadblocks, and recommend corrective actions as needed to keep everything on track.

Strategic Alignment

Work closely with the Chief Product Officer and other senior leaders to understand company strategy, product vision, and OKRs to support decision making of new initiatives and help manage priorities across the product organization and cross-functional teams.

Resource Allocation and Talent Development

Help assess resource needs and allocate talent, budget, and other resources to support initiatives.

Skill Gap Identification and Development

Help identify skill gaps and recommend training, tools, or outsourcing strategies to strengthen the team's capabilities.

Cross-Functional Communication

Facilitate cross-functional meetings to ensure clear understanding of priorities, requirements, and dependencies.

Status Updates and Transparency

Help communicate status, updates, and milestones to key stakeholders, ensuring transparency and alignment.

Interdepartmental Alignment

Serve as a bridge between product management, engineering, design, data, risk & fraud, marketing, sales, customer operations, and other departments, fostering alignment and effective communication across cross-functional teams.

Data-Driven Decision Making

Utilize data and analytics to track key performance metrics, evaluate product management performance, and identify areas for improvement.

Actionable Insights

Generate actionable insights to inform decision-making and drive continuous improvement in product operations.

Requirements
  • Education

MBA or bachelor's degree in business, engineering, computer science, or related field or equivalent work experience.

Experience

Proven experience in product operations or product management excellence in a startup or other complex technology or software development environment.

Skills

Strong understanding of the product development lifecycle, agile methodologies, and product management best practices.

Communication and Stakeholder Management

Excellent communication (with fluency in both English and Spanish) and stakeholder management skills.

Leadership and Team Management

Demonstrated ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment.

Technical Skills

Proficiency in project management tools (e.g., JIRA, Airtable, etc), collaboration platforms, and data analysis tools.

Culture Fit

Ability to thrive in a collaborative, team-oriented culture with a focus on continuous learning and improvement.

Analytical and Problem-Solving Skills

Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Project Management and Prioritization

Proven ability to manage multiple projects simultaneously and prioritize competing demands effectively.

Adaptability and Flexibility

Flexibility to adapt to changing priorities and requirements in a rapidly evolving business environment.

Passion for Technology and Innovation

Passion for technology and innovation, with a customer-centric mindset and a commitment to delivering exceptional user experiences.