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Senior Business Analyst

hace 2 meses

Xico, México Novartis A tiempo completo
About the Role

**Job Summary:**

We are seeking a highly skilled Senior Business Analyst to join our team at Novartis. As a key member of our Patient Support Program, you will play a critical role in driving business process improvement and data-driven decision making.

**Key Responsibilities:**

  • Contribute to the development of business requirements and deliver data-driven recommendations to improve efficiency and add value.
  • Collaborate with business representatives and support teams to ensure alignment with business objectives.
  • Support validation and testing as appropriate, ensuring compliance with Security and Compliance policies and procedures.
  • Develop business knowledge of patient support programs in the US to suggest improvement and new solutions.
  • Provide consulting to the US Patient Support Program team during project implementation and ongoing services.

**Performance Metrics:**

  • Feedback on project execution (quality, time).
  • Process efficiency (specific scope).
  • Steady/uninterrupted process flow (specific scope).
  • Completeness and accuracy of Business Process Model (BPM) - local or non-complex processes.
  • Business process documentation up to date (specific scope).

**Requirements:**

  • University degree in Informatics, Computer Sciences, business or similar.
  • 5 years working experience within using digital technology with Integration and data mapping.
  • Multi-national global experience.
  • Highly desirable Salesforce experience and IT Call center support experience.
  • Pharmaceutical or Medical Industry experience is desirable.

**Skills:**

  • Customer Relationship Management.
  • Agile Project Management.
  • Interactions with senior management.
  • Collaborating across boundaries.
  • Ability to translate Business requirements into Technical solutions.

**Language:**

English.