Network Support Specialist

hace 2 días


Veracruz, Veracruz-Llave, México Megaport A tiempo completo

**About Megaport**

Megaport is a leading provider of Network as a Service (NaaS) solutions, revolutionizing the way businesses connect to the cloud. As a global leader, we partner with top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE, to deliver innovative network solutions.

**Our Team Culture**

We're a lean, high-achieving team of over 250 members, spread across North America, Europe, and Asia-Pacific. Our culture is built on values of collaboration, support, and fun. We're a team of globally-positioned industry experts who lead by example, prioritizing our customers and shareholders above all else.

**The Role**

Megaport is seeking a skilled CCNA-level technical specialist to join our Network Support Services team on a fixed-term basis. Based in Mexico City, the successful candidate will work in a follow-the-sun support model, reporting to the Network Support Services Manager in Brisbane, Australia.

**Key Responsibilities**

• Monitor and maintain the day-to-day operation of Megaport's global network infrastructure

• Respond to alerts and incidents, troubleshooting and resolving issues

• Liaise and provide support for Megaport's Customer Support team

• Plan, process, manage, and implement network changes and upgrades

• Maintain technical relationships with vendors and suppliers

• Oversee contractors performing remote work

• Communicate network incidents to internal and external stakeholders

**Requirements**

• Bilingual in English and Spanish

• Minimum 2-5 years of experience working in network operations or support environments

• Excellent understanding of networking concepts and protocols

• Excellent customer service focus

• Knowledge of some of the following technologies: Cisco, Juniper

• CCNA Certification or alternate vendor equivalent is advantageous

• Excellent Microsoft Office or G-Suite skills

• Experience with operating and managing Fiber Optic networks

• Innovative approach to problem-solving and incident resolution



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