Customer Operations Associate Manager

hace 1 mes


Nogales, Sonora, México Arrow Components Mexico S.A. de C.V. A tiempo completo

Job Summary:

Arrow Components Mexico S.A. de C.V. is seeking a highly skilled Customer Support Associate Manager to join our team in Nogales, Sonora or Guadalajara Offices. As a key member of our Value Added Service side, you will be responsible for managing the end-to-end process of light manufacturing, ensuring seamless order management and customer satisfaction.

Key Responsibilities:

  • Manage the Order Management Team, overseeing and resolving complex operational and administrative issues.
  • Provide support to Inside Sales Representatives and Customers, ensuring timely and efficient order processing.
  • Work with assets to process or expedite critical components, ensuring customer requirements are met.
  • Manage customer service staff, responding to customer escalations and performance issues.
  • Monitor and maintain efficient Backlog Management and productivity.
  • Measure team performance using Key Performance Indicators (KPIs).
  • Pull reports from the Business Intelligence system and build Executive Quarters Reports.
  • Collaborate with stakeholders in the supply chain process to identify inefficiencies and implement improvements.

Requirements:

  • Typically requires a 4-year degree and a minimum of 5 years of related experience.
  • Industry experience in a similar field is preferred.
  • Excellent communication and teamwork skills.
  • Ability to communicate fluently in English.
  • Familiarity with BOMs, ERP systems (Oracle is a plus), Business Intelligence systems, and Quoting process.
  • Advanced knowledge of Microsoft Excel.
  • Experience supporting sales efforts and management experience is a plus.

What's in it for you:

At Arrow Components Mexico S.A. de C.V., we offer competitive financial compensation, including various compensation plans and a solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, Vision and Dental Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, Tuition reimbursement, Wellbeing program, E-learning, and Access to Arrow's Employee Discount Program.

Apply now: If you are a motivated and experienced professional looking for a challenging role, please submit your application to join our team at Arrow Components Mexico S.A. de C.V.

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time

Job Category: Business Support



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