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Associate Director

hace 2 meses

Ciudad de México, Ciudad de México Nagarro A tiempo completo

We are a Digital Product Engineering company that is scaling in a big way. We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world, experts across 33 countries, to be exact. Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.

Job Overview

A dynamic customer-facing role managing the connect/relationship in the account.

  • Play a leadership role and guide the team by example, aligning with core values of CARING.
  • Manage distributed teams internally and at the client side.
  • Ability to forge connections with different client stakeholders and navigate the political setup for a large global client.
  • Risk and dependency management in a multivendor/multi-team setup for a large global client.
  • Responsible for account growth, identifying new business opportunities.
  • Coordinate communication, prioritization, resolution, and escalation of operational problems working closely with Project CEOs/Scrum Masters of different project streams.
  • Close coordination with project management team for smooth delivery.
  • Ensure onboarding of right talent/resources and act as operational guide for the team to cover the gaps.
  • Plan short and long-term plans and activities for the account growth, participating in RFPs, new proposals, among others.
  • Control project finances, invoices, and growth margins with a focus on customer satisfaction.
  • Knowledge of latest technology trends/tools/frameworks.
  • Knowledge of retail/commerce would be an added advantage.
Key Responsibilities

As a Senior Leadership Position at Nagarro, you will be responsible for:

  • Leading cross-functional teams to drive business growth and customer satisfaction.
  • Developing and executing strategic plans to expand our client relationships and identify new business opportunities.
  • Managing project finances, invoices, and growth margins to ensure optimal results.
  • Staying up-to-date with the latest technology trends and tools to drive innovation and efficiency.
  • Collaborating with project management teams to ensure smooth delivery and customer satisfaction.
Requirements

To be successful in this role, you will need:

  • Strong leadership and management skills, with experience in managing distributed teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Proven track record of driving business growth and customer satisfaction.
  • Knowledge of latest technology trends and tools, with experience in implementing them to drive innovation and efficiency.
  • Ability to navigate complex political setups and manage risk and dependency in multivendor/multi-team setups.