Customer Support Specialist

hace 4 semanas


Cuauhtémoc, Ciudad de México Givex A tiempo completo
Customer Support Specialist

At Givex, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Client Services team, you'll be responsible for providing top-notch support to our clients through various channels, including telephone, ticket support, and live chat.

Key Responsibilities:

Respond to incoming calls, tickets, and live chats from our clients
Provide timely problem resolution and coordinate follow-up action steps
Troubleshoot technical issues related to B2C and B2B support areas
Conduct daily system testing and monitor end-user tools and Givex databases
Document and provide knowledge transfer

Requirements:

Call center experience and proven technical support experience
Excellent analytical and problem-solving skills
Ability to multitask and work to deadlines
Strong communication and writing skills
Passion for technical support work
Willingness to learn and take on new responsibilities
Basic knowledge of networking and MS Office products
Multilingualism is an asset

We're looking for a team player who is eager to learn and grow with us. If you're a motivated and detail-oriented individual with a passion for technical support, we'd love to hear from you.

Technical Service Representative

We're seeking a highly skilled Technical Service Representative to join our Client Services team. As a key member of our team, you'll be responsible for providing technical support to our clients through various channels.

Key Responsibilities:

Respond to incoming calls, tickets, and live chats from our clients
Provide timely problem resolution and coordinate follow-up action steps
Troubleshoot technical issues related to B2C and B2B support areas
Conduct daily system testing and monitor end-user tools and Givex databases
Document and provide knowledge transfer

Requirements:

Call center experience and proven technical support experience
Excellent analytical and problem-solving skills
Ability to multitask and work to deadlines
Strong communication and writing skills
Passion for technical support work
Willingness to learn and take on new responsibilities
Basic knowledge of networking and MS Office products
Multilingualism is an asset

We're looking for a team player who is eager to learn and grow with us. If you're a motivated and detail-oriented individual with a passion for technical support, we'd love to hear from you.

Help Desk Professional

We're seeking a highly skilled Help Desk Professional to join our Client Services team. As a key member of our team, you'll be responsible for providing technical support to our clients through various channels.

Key Responsibilities:

Respond to incoming calls, tickets, and live chats from our clients
Provide timely problem resolution and coordinate follow-up action steps
Troubleshoot technical issues related to B2C and B2B support areas
Conduct daily system testing and monitor end-user tools and Givex databases
Document and provide knowledge transfer

Requirements:

Call center experience and proven technical support experience
Excellent analytical and problem-solving skills
Ability to multitask and work to deadlines
Strong communication and writing skills
Passion for technical support work
Willingness to learn and take on new responsibilities
Basic knowledge of networking and MS Office products
Multilingualism is an asset

We're looking for a team player who is eager to learn and grow with us. If you're a motivated and detail-oriented individual with a passion for technical support, we'd love to hear from you.

  • Cuauhtémoc, Ciudad de México Givex A tiempo completo

    We are seeking a highly skilled and motivated Client Services Representative to join our team at Givex. This is a fantastic opportunity for individuals who enjoy helping others, have excellent communication skills, and are passionate about delivering exceptional customer experiences.As a Client Services Representative, you will play a crucial role in...


  • Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    We are seeking a highly skilled Product Control Specialist to join our team in the role of Product Control Valuation. The successful candidate will be responsible for contributing to the valuation of HSBC Mexico Global Banking & Markets, with a focus on improving and automating processes.Main Responsibilities:Key contributor to HSBC Mexico Valuation...


  • Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job Title: Client ManagementAt HSBC, we are seeking a skilled Client Management professional to join our team. The successful candidate will be responsible for delivering post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a range of Global Liquidity and Cash Management (GLCM) products.Key...


  • Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Role Overview:A Data Insights Project Manager at HSBC will lead the analysis of data to inform business decisions, driving strategic growth and improvement in our channels business. This role involves working closely with the ATMs Service and Operations team to share results and collaborate on agile resolution of ATMs-related failures, issues, and...


  • Cuauhtémoc, Ciudad de México HSBC A tiempo completo

    Job DescriptionThe Audit Analytics Manager will play a key role in helping Audit leadership and individual Audit teams across the Latin America Region utilize advances in technology to improve the overall effectiveness of the LAM Region Internal Audit Program.Main ResponsibilitiesWork with individual Audit teams to identify, design, build, and deliver...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • 06500, Cuauhtémoc, CDMX, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job Title: Mobile Insurance SpecialistAs a Mobile Insurance Specialist at HSBC, you will play a crucial role in supporting our Wealth sales force in delivering insurance solutions to our customers.Key Responsibilities:Collaborate with Relationship Managers to identify and fulfill customer needs, providing technical expertise in insurance solutions.Assist in...

  • Solutions Specialist

    hace 3 meses


    Cuauhtémoc, CDMX, México IQOR A tiempo completo

    We are looking for your experience!!! iQor México, a leading company in the market in administrative collection processes, is looking for its next solutions Specialist. for one of our clients specialized freight shipping & logistics services. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The...


  • Cuauhtémoc, Chihuahua, México Carino's SA de CV A tiempo completo

    Job Title: Business Operations SpecialistWe are seeking a highly organized and detail-oriented Business Operations Specialist to join our team at {company}. The successful candidate will be responsible for managing daily operations, coordinating with cross-functional teams, and providing exceptional support to our business units.Key Responsibilities:Manage...


  • Cuauhtémoc, México HSBC A tiempo completo

    Role purpose: The jobholder is a specialist role and is part of the Wealth sales force focused in insurance solutions. The incumbent is expected to be a technical expert in one or several product categories as relevant to market; such as Structured Products / Investment / Financial Planning / Retirement / Protection / Mortgage, etc , and the most...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job Title: Global Markets Operations SpecialistThe Operations team in Mexico supports the MSS business lines of FX, Securities, and Derivatives. We are looking for a skilled Global Markets Operations Specialist to join our team.Key Responsibilities:Support trade lifecycle for all Back Office products: FX, Securities, and Derivatives.Ensure accuracy of trade...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job SummaryThe Regional Lending Fraud Specialist will be responsible for executing the Fraud Risk Assessment (FRA) process for Wholesale customers. This role will work closely with regional, global fraud teams, CoE, the front line, and WMCR.Key ResponsibilitiesAct as the subject matter expert for lending Fraud Risk and contribute in highlighting common...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    About the RoleWe are seeking an experienced Lending Fraud Risk Management Specialist to join our team. As a Senior Fraud Analyst, you will be responsible for identifying potential lending fraud and making informed risk decisions.Job DescriptionKey Responsibilities:Act as the subject matter expert for lending Fraud Risk and contribute in highlighting common...


  • Cuauhtémoc, México HSBC A tiempo completo

    The responsibility for Fraud Risk Management is within the functional remit of the First Line of Defence and has been established as an enduring Global Wholesale Fraud Risk Management function. The purpose is to support the frontline in identifying potential lending fraud ( financial statement misrepresentation, loan abuse) earlier in the credit lifecycle...


  • 06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job SummaryThe Regional Lending Fraud Specialist will play a critical role in supporting the frontline in identifying potential lending fraud and making informed risk decisions. This position requires a strong understanding of lending fraud typologies and industry fraud risk trends.Key ResponsibilitiesAct as the subject matter expert for lending Fraud Risk...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job Role: Global Banking Client Service SpecialistThe role is responsible for delivering post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients across Global Liquidity and Cash Management (GLCM) products. This position incorporates Client integration, Client Implementation, and Client Service.Key Responsibilities:Help...


  • 06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** **ABOUT THE TEAM** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

    Job DescriptionThe Senior Financial Solutions Specialist plays a pivotal role in supporting the Premier and Wealth sales force at HSBC. As a technical expert in complex financial solutions, this individual is responsible for providing in-depth knowledge and expertise to clients with sophisticated needs.This specialist assists Relationship Managers in...


  • 06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...