Specialist Customer Success Manager

hace 5 meses

Cuauhtémoc CDMX, México SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Who you’ll become**

The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

S-CSM focus areas:

- ** SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service and marketing processes
- ** SAP Digital Supply Chain (DSC)** - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
- ** SAP SuccessFactors (HCM)** - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning, Sales performance management
- ** SAP Intelligent Spend and Business Network (ISBN)** - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.

**What you’ll bring**
- 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSMProgramG4

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus

  • Solution Customer Success Manager

    hace 1 mes

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Partner Advisor

    hace 4 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Manager, Customer Success

    hace 2 meses

    Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Manager - Customer Success

    hace 1 mes

    Ciudad de México, CDMX sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Manager del equipo de Customer Success Managers** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...

  • Customer Success Specialist

    hace 3 meses

    06600, Ciudad de México, CDMX Wolkvox A tiempo completo

    Somos wolkvox, nos apasiona integrar ágilmente la diversidad tecnológica para acercar personas y marcas en cualquier canal de contacto. Creamos soluciones digitales de contact center y CRM en la nube fáciles de usar y rápidas de implementar. Estamos en búsqueda de nuestro próximo Customer Success Specialist, en este rol tendrás el objetivo de...

  • Digital Customer Engagement Manager

    hace 1 mes

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    Requisition ID: 408008 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Oliver Arévalo Recruiter Name: Michelle Czechowski Additional Locations: **ABOUT THE TEAM** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3,...

  • Digital Customer Engagement Manager

    hace 1 mes

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    Requisition ID: 408017 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oliver Arévalo Recruiter Name: Michelle Czechowski Additional Locations: **ABOUT THE TEAM** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3,...

  • Senior Manager, Customer Success Manager

    hace 4 meses

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 3 meses

    Ciudad de México, CDMX HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 3 meses

    Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Senior Digital Customer Engagement Manager

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Digital Customer Engagement Manager

    hace 5 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** **ABOUT THE TEAM** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing...

  • SAP Preferred Success Scale

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    hace 5 meses

    Ciudad de México, CDMX Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Customer Service Specialist-bilingual

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...

  • Customer Success Manager

    hace 4 meses

    Ciudad de México, CDMX Cisco Systems A tiempo completo

    **What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...

  • Enterprise Customer Success Manager

    hace 2 meses

    Ciudad de México, CDMX Cyberark A tiempo completo

    **Company Description** About CyberArk**: As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best - in - class Access and Identity products from CyberArk. The E-CSM works with...

  • Customer Success Manager

    hace 4 meses

    Ciudad de México, CDMX Gigamon A tiempo completo

    Gigamon’s Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and...

  • Customer Success Manager

    hace 1 mes

    Ciudad de México, CDMX NA-AT Technologies A tiempo completo

    **NAAT.TECH** somos una empresa 100% Mexicana con presencia Internacional enfocada al desarrollo de aplicaciones que ayudan a minimizar el robo de identidad. Estamos buscando el talento de **Customer Success Manager **cuya experiência contribuya al aseguramiento de estimaciones de proyectos así como Demos con clientes o potenciales. **Requisitos** -...

  • Customer Success

    hace 1 mes

    Benito Juárez, CDMX, México Job Fit A tiempo completo

    Customer Success - Licenciatura en Administración de Empresas, Administración Hotelera, Marketing, o afine ( Deseable Titulado) - Idioma: Inglés Avanzado (Indispensable) Mínima de 2 a 3 años en puesto similar desarrollando funciones como: - Roles de Customer Success, como soporte al cliente, gestión de cuentas, preferiblemente en sectores de...