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Operations Merchant Coordinator

hace 2 meses

Hermosillo, Sonora, México Uber A tiempo completo

**About the Role**

At Uber, we're seeking a skilled Operations Manager/Coordinator to join our Merchant Operations team in Mexico. Our mission is to make Uber Eats the preferred delivery platform for eaters by ensuring seamless merchant operations.

You will be responsible for crafting tools and scalable processes to support local teams in achieving exceptional experience targets. Daily interactions with Territory Leads and Account Managers will be crucial in driving results and developing a deep understanding of key brands to inform actionable insights and mid-term strategies.

**Key Responsibilities**

  • Collaborate with commercial teams to identify key operational opportunities and reduce defects.
  • Design and implement scalable processes to educate merchants and guarantee operational excellence.
  • Assess trade-offs between different strategies to build long-term eater loyalty and merchant preference.

**Requirements**

  • We're looking for a data-driven teammate with high analytical capacity.
  • Ability to take initiative in an evolving work environment and work quickly.
  • Strong collaboration and partner management skills.
  • Outstanding Excel and data management skills.
  • Self-motivation and creativeness are essential.

We would love if you have proficiency in SQL or Python.