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Key Responsibilities- Oversee the end-to-end order fulfillment process, ensuring accuracy, timeliness, and cost-effectiveness.
- Partner with sales, customer services, and operations to align, forecast, and convert revenue targets.
- Drive customer on-time-delivery metric, aligned with customer expectations.
- Orchestrate BOM readiness with product management and engineering.
- Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
- Align manufacturing dates with operations, driven by revenue and customer commitment.
- Follow-up invoicing trigger and execution.
- Streamline order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.
- Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
- Foster strong relationships to ensure smooth sales, operations, and supply chain integration.
- Proactively manage risks related to supply chain disruptions, logistics issues, and customer escalations.
- Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
- Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
- Bachelor's degree.
- 5+ years in experience within order management, customer fulfillment, supply chain management, or operations.
- Strong conversational English level.
- Experience with any ERP (SAP, Oracle, MS Dynamics, etc.).
- Autonomous and independent; acts with anticipation.
