Telecommunications Specialist for Payment Collection
hace 1 día
Job Title: Bilingual Collections Specialist
About Us: Farmer & Wright Pllc, a rapidly growing cutting-edge law firm, is seeking a skilled Bilingual Collections Specialist to join our team.
Job Summary: We are looking for a highly motivated and self-driven individual to handle inbound and outbound calls to clients regarding payments and outstanding documents.
Responsibilities:
- Handle inbound calls from clients to resolve payment and document issues.
- Make outbound calls to clients to collect payments and retrieve outstanding documents.
- Track and report daily progress on collection milestones.
- Provide excellent customer service and communicate effectively with clients in English.
- Work collaboratively with the team to achieve collection goals.
- Maintain a high level of professionalism and timeliness in all interactions.
Requirements:
- 1 year of experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic computer skills and ability to type while on calls.
- Self-motivated and able to work independently with minimal supervision.
- High school diploma or equivalent required.
- Bilingualism in English and Spanish is a must.
What We Offer:
- Competitive compensation: $18,500 - $23,000 per month.
- Bonus pay for meeting collection goals.
- Legal benefits and a great workspace environment.
- A dynamic and supportive team environment.
Work Environment: This is a full-time position, and the successful candidate will be required to work from our office in Zapopan, Mexico.
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