Telecommunications Specialist for Payment Collection

hace 1 día


Zapopan, Jalisco, México Farmer & Wright Pllc A tiempo completo

Job Title: Bilingual Collections Specialist

About Us: Farmer & Wright Pllc, a rapidly growing cutting-edge law firm, is seeking a skilled Bilingual Collections Specialist to join our team.

Job Summary: We are looking for a highly motivated and self-driven individual to handle inbound and outbound calls to clients regarding payments and outstanding documents.

Responsibilities:

  1. Handle inbound calls from clients to resolve payment and document issues.
  2. Make outbound calls to clients to collect payments and retrieve outstanding documents.
  3. Track and report daily progress on collection milestones.
  4. Provide excellent customer service and communicate effectively with clients in English.
  5. Work collaboratively with the team to achieve collection goals.
  6. Maintain a high level of professionalism and timeliness in all interactions.

Requirements:

  1. 1 year of experience in customer service, preferably in a call center environment.
  2. Excellent verbal and written communication skills in English.
  3. Ability to work in a fast-paced environment and meet deadlines.
  4. Basic computer skills and ability to type while on calls.
  5. Self-motivated and able to work independently with minimal supervision.
  6. High school diploma or equivalent required.
  7. Bilingualism in English and Spanish is a must.

What We Offer:

  • Competitive compensation: $18,500 - $23,000 per month.
  • Bonus pay for meeting collection goals.
  • Legal benefits and a great workspace environment.
  • A dynamic and supportive team environment.

Work Environment: This is a full-time position, and the successful candidate will be required to work from our office in Zapopan, Mexico.


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