Senior Product Operations Manager

hace 4 semanas


Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo
Senior Product Operations Job Description

Nu, a global digital banking platform, is seeking a Senior Product Operations professional to join its CX operations in the Mexico Business Unit. This role will act as a liaison between local operations, product teams, and other key stakeholders, helping scale operations while addressing customer needs.

Key Responsibilities:

  • Identify and prioritize main opportunities for CX operation in Mexico, translating needs into impact using qualitative and quantitative data.
  • Engage with cross-functional teams to prioritize and execute new initiatives.
  • Lead complex projects involving different stakeholders, both internal and external.
  • Centralize risk and regulatory requirements related to transactional fraud, chargeback, and security operations, and ensure their prioritization and fulfillment.

Requirements:

  • Very strong analytical skills.
  • Data analytics: Able to run queries, analyze data, draw conclusions, and prioritize based on insights, with a focus on business impact.
  • Strong skills for manipulating data and extracting insights.
  • Solid communication and stakeholder management skills.
  • Proven experience in managing complex and high-impact projects.
  • Robust product sense and bias towards customer experience.
  • Experience in jobs or areas such as management consulting, strategy, or operations.
  • SQL knowledge is a plus.
  • Strategic planning.

Benefits:

  • Chance of earning equity at Nu.
  • Extended maternity and paternity leaves.
  • Health and life insurance.
  • NuCare - Our mental health and wellness assistance program.
  • Nucleo - Our learning platform of courses.
  • Holiday Bonus ('Aguinaldo') of 30 days of pay per year.
  • 17 days of paid vacation with 25% vacation bonus.

Our Nu Way of Working:
Nu is a hybrid work model with cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.

Diversity & Inclusion:
Nu is committed to building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. We hire based on equality and consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represents a barrier when recruiting fantastic talent.



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