Batch Monitoring Engineer

hace 6 días


Guadalajara, Jalisco, México Rinf A tiempo completo
About the Role

We are seeking a highly skilled Batch Monitoring Engineer to join our team at Rinf. As a key member of our technology team, you will be responsible for ensuring the smooth operation of our batch monitoring systems in Microsoft D365 F&O.

Key Responsibilities
  • Provide 24x7 Batch monitoring in Microsoft D365 F&O.
  • Provide Operations batch handling support.
  • Support test batch execution when required.
  • Resolve batch issues and support QA/production batches in case of errors.
  • Understand functionalities, impact of batch issues to the SLA.
  • Monitor the automated (Failure / Warning / Success) messages generated by the batch tasks and take necessary actions as per the guidelines.
  • Create incidents in case the issue is not resolved and work with functional & technical team to get it resolved within the SLA.
  • Escalate the issue appropriately in case it does not get resolved within SLA. Initiating and participating in bridge calls for High Priority incidents.
  • Support Ad-hoc requests like adding new batches, Canceling, Holding.
  • Monitor proactively the performance of the batches and maintain the health of the batch runs.
  • Contribute towards innovation and continuous improvement initiatives.
Requirements
  • A bachelor degree in an IT related field.
  • At least 1–2 years of hands-on experience in Batch monitoring in Microsoft AX 2012 or D365 Environment.
  • Knowledge of a business application (ERP is an asset).
  • Familiarity with Microsoft D365 monitoring tools and analytics.
  • A strong interest in functional business processes.
  • A strong customer focus, is quality driven and proactive.
  • In-depth analytical and problem-solving skills.
  • Eager to learn & a quick learner.
  • Result-oriented and responsible (= takes ownership).
  • A team player with a flexible attitude.
  • Strong communication skills, speaks and writes fluently in English.
What We Offer
  • Flexible working environment, ability to work remotely or in a hybrid model, depending on your project requirements.
  • Work with worldwide technology leaders - We partner and deliver technology to industry giants.
  • Medical Health Subscription for you and your family.
  • Mental Health Online Resources.
  • Flexible benefits worth 1200 RON gross per month.
  • We have profit shares schemes that enable you to financially benefit from the new business you identify.
  • We have premium referral bonus for each successful recommendation you make.
  • Enjoy our vibrant offices in Romania's top IT hubs.
  • Community – No man is an island, we stay connected through ongoing learning, project rotation, idea incubation, as well as through our Football Team, Townhalls, and Fun Thursday Office Day.


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