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About DiDi Global Inc.
DiDi Global Inc. is a leading mobility technology company that offers a wide range of app-based services across various markets. Our mission is to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
About the Role
We are seeking a Senior Operations Manager to join our Delivery team in LATAM. As a key member of our operations team, you will play a critical role in driving growth and efficiency in our delivery business. Your primary responsibilities will include:
- Contribute to Business Strategy
- Develop and implement strategic plans to drive business growth and improve operational efficiency.
- Collaborate with cross-functional teams to identify and prioritize business opportunities.
- Manage Cross-Functional Projects
- Lead and manage projects to improve operational processes and drive business outcomes.
- Collaborate with stakeholders to ensure project deliverables meet business requirements.
- Improve Operational Processes
- Design and implement process improvements to increase efficiency and reduce costs.
- Develop and maintain operational metrics and dashboards to track performance.
- Mentor and Develop Team Members
- Mentor and coach team members to improve their skills and knowledge.
- Develop and implement training programs to enhance team performance.
- Build Scalable Operations
- Design and implement scalable operations processes to support business growth.
- Collaborate with stakeholders to ensure operational readiness for new business initiatives.
Requirements
To be successful in this role, you will need:
- 8+ years of experience in consulting, operations, analytics, or the technology sector.
- Creative problem-solving skills to design and implement process improvements.
- Strong analytical skills to analyze data and drive business decisions.
- Excellent communication skills to collaborate with stakeholders and team members.
- Technical knowledge in relevant software applications, such as Tableau, Alteryx, or Oracle PL/SQL.
- English proficiency to communicate with other teams across DiDi's operations.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
