Empleos actuales relacionados con Service Desk Team Lead - Mexicali, Baja California - Cognizant

  • Service Desk Team Lead

    hace 4 semanas

    Mexicali, Baja California, México Cognizant A tiempo completo

    Job Title: Service Desk Team LeadWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at Cognizant. As a Service Desk Team Lead, you will be responsible for leading a team of support agents and ensuring that customer issues are resolved in a timely and efficient manner.Key Responsibilities:Lead a team of support agents and...

  • Service Desk Team Lead

    hace 4 semanas

    Mexicali, Baja California, México Cognizant A tiempo completo

    Job Title: Service Desk Team LeadWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at Cognizant. As a Service Desk Team Lead, you will be responsible for leading a team of support agents and providing technical support to our clients.Key Responsibilities:Attend customer phone calls and ticketsRegister all service...

  • Recruiter Team Lead

    hace 2 días

    Mexicali, Baja California, México Gt Service Hh A tiempo completo

    Se busca un Recruitement Team Lead para la empresa Gt Service Hh.Descripción del puestoNuestra empresa está en constante crecimiento y buscamos a un profesional experimentado para liderar nuestro equipo de reclutamiento. Si eres una persona motivada, con experiencia en reclutamiento masivo y deseas trabajar en un entorno dinámico, este es tu oportunidad...

  • Restaurant Team Lead

    hace 3 semanas

    Mexicali, Baja California, México Marriott International, Inc A tiempo completo

    **Job Summary**As a Restaurant Team Lead at Marriott International, you will be responsible for ensuring the smooth operation of our restaurant services. This includes leading a team of staff to provide exceptional guest experiences, maintaining high standards of cleanliness and organization, and completing tasks such as inventory management and maintenance...

  • Customer Service Lead

    hace 3 semanas

    Mexicali, Baja California, México Pens A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at Pens.com. As a key member of our customer service team, you will be responsible for effectively communicating with external stakeholders on customer order status, meeting key performance indicators (KPIs) for planning, and maintaining excellent communication and working...

  • Software Development Team Lead

    hace 2 semanas

    Mexicali, Baja California, México Knowles Precision Devices A tiempo completo

    Job Title: Software Development Team LeadAbout the RoleWe are seeking a highly skilled Software Development Team Lead to join our team. The ideal candidate will have a strong background in software development and experience in leading teams.The successful candidate will be responsible for overseeing the development of software projects, ensuring timely...

  • Production Team Lead

    hace 4 semanas

    Mexicali, Baja California, México Vertiv A tiempo completo

    **Job Summary**As a Production Team Lead at Vertiv, you will be responsible for overseeing the daily operations of our production department. Your primary goal will be to ensure that all tasks are completed efficiently and effectively, while also promoting a culture of continuous improvement.**Key Responsibilities**Provide guidance and support to production...

  • Front Desk Associate

    hace 3 semanas

    Mexicali, Baja California, México Marriott International, Inc A tiempo completo

    **About the Role**We are seeking a skilled Front Desk Agent to join our team at Courtyard Mexicali. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a smooth and memorable stay.**Key Responsibilities**Process operational needs and address guest requests in a timely and professional...

  • Production Team Lead

    hace 1 semana

    Mexicali, Baja California, México Garrett Advancing Motion A tiempo completo

    About the Role:As a Production Supervisor at Garrett Advancing Motion, you will play a key role in leading a team of production operators to drive excellence in manufacturing.Key Responsibilities:Lead plant maintenance programDirectly supervise production operatorsDrive productivity improvementsEnforce complianceDrive culture of continuous...

  • Operations Team Lead

    hace 2 semanas

    Mexicali, Baja California, México Celestica A tiempo completo

    Job Summary: We are seeking an experienced Operations Team Lead to join our team at Celestica. The successful candidate will be responsible for managing multiple operations teams and shifts, responsible for assembling, testing, and repairing high-quality printed circuit boards and related products.Key Responsibilities:Plan, manage, and control department...

  • Software Engineering Team Lead

    hace 4 semanas

    Mexicali, Baja California, México Michael Page A tiempo completo

    Job SummaryMichael Page is seeking a highly skilled Software Engineering Team Lead to join our client, a multinational leader in the life science industry. As a key member of the development team, you will be responsible for leading and managing a team of developers building cloud services for devices, mobile apps, and partner integrations.Key...

  • Clinical Team Lead

    hace 2 horas

    Mexicali, Baja California, México Envista A tiempo completo

    About the Role:We are seeking an experienced Clinical Performance Leader to join our team at Envista. As a key member of our Design Team Operations, you will be responsible for leading and supporting the growth of our Spark and Digital Orthodontic business unit.Job SummaryThis is a challenging role that requires strong leadership skills, excellent...

  • Sales Team Lead

    hace 21 horas

    Mexicali, Baja California, México Equivity A tiempo completo

    Job Overview:We are seeking a highly motivated and experienced Customer Sales Manager to lead our sales initiatives at Equivity.About the RoleCultivate strong relationships with clients and prospects through effective communication and relationship-building skills.Leverage your extensive experience in sales and cold calling to generate new leads and expand...

  • Customer Service Desk Planner

    hace 2 semanas

    Mexicali, Baja California, México Garrett Advancing Motion A tiempo completo

    About the Role:Oversees and/or performs Demand planning for a specific operations area through direct communication with Customers, Commercial and Production Planning departments, critical to plant short to long term operations performance by creating monthly Sales Inventory Operations Plan. This role requires strong analytical and decision-making skills to...

  • Production Team Lead

    hace 2 días

    Mexicali, Baja California, México Vertiv A tiempo completo

    Position Summary:The Operations Supervisor will oversee the day-to-day activities of the team to ensure the successful execution of departmental objectives.Responsibilities:Provide direction and support to team members, fostering a culture of continuous growth and improvement.Communicate company policies and objectives, promoting a union-free...

  • Front Desk Associate

    hace 3 semanas

    Mexicali, Baja California, México Marriott International, Inc A tiempo completo

    **Job Overview**As a Front Desk Clerk at Marriott International, you will be responsible for delivering exceptional guest experiences. This role involves processing operational needs, addressing guest requests, and completing reports. You will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests...

  • Marketing Team Lead

    hace 4 semanas

    Mexicali, Baja California, México Sales-Hub A tiempo completo

    **About the Role**:Sales-Hub is seeking a skilled Marketing Coordinators to collaborate with internal teams and implement marketing campaigns.**Key Responsibilities**:• Partner with internal teams to develop and execute marketing strategies.• Manage and develop a team to achieve marketing goals.• Analyze data and optimize marketing campaigns for better...

  • Maintenance Team Lead

    hace 2 días

    Mexicali, Baja California, México Medline A tiempo completo

    Company OverviewWe are Medline, a leading healthcare company seeking a highly skilled Maintenance Supervisor to join our team.About the RoleAs a Maintenance Supervisor at Medline, you will be responsible for leading a team of skilled Mechanics and overseeing their work. Your primary objective will be to drive a culture of continuous improvement within the...

  • Production Team Lead

    hace 3 semanas

    Mexicali, Baja California, México Vertiv A tiempo completo

    POSITION SUMMARY Oversees the daily activities of production associates to ensure the achievement of departmental and organizational objectives. RESPONSIBILITIES Provides guidance, support, and resources to team members to meet customer requirements and expectations. Communicates company policies and objectives, fostering a culture of open...

  • Customer Service Representative

    hace 4 semanas

    Mexicali, Baja California, México Equivity A tiempo completo

    Customer Service RepresentativeAt Equivity, we're seeking a dedicated and passionate Customer Service Representative to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional results and making a positive impact in our industry.Your Responsibilities:Provide direct support to American clients,...

Service Desk Team Lead

hace 2 meses

Mexicali, Baja California, México Cognizant A tiempo completo
About the Role

We are seeking an exceptional Service Desk Team Lead to join our team at Cognizant. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Attend to customer phone calls and tickets in a timely and professional manner.
  • Register and classify service requests accurately in our ticketing tool.
  • Solve service requests within your domain or support group, and inform clients about services not provided by our Help Desk.
  • Assign priorities to service requests and verify urgent/high-priority requests with your supervisor.
  • Document solutions in a clear and concise manner for clients.
  • Verify the existence of scripts to solve service requests and generate proposals when necessary.
  • Transfer calls to the correct support group when clients have called the incorrect group.
  • Solve service requests assigned by other agents/support groups within your domain and service catalog.
  • Close solved service requests and notify clients about the solution.
  • Ensure customer satisfaction with the solution offered.
  • Provide daily follow-up on open service requests that have not been closed.
Requirements
  • 2-3 years of experience in Windows Front-End Environment (Win10, Win11).
  • 2-3 years of knowledge with Ticketing System Tool (i.e. Remedy, HP Service Manager, Service Now, etc.).
  • 2-3 years of knowledge with ITIL Framework (Incident Management, Request Fulfillment, and Problem Management).
  • 2-3 years of experience with Office Package (Outlook, Excel, Word, etc.).
  • 1-2 years of experience providing L1 Network support.
  • 2-3 years of knowledge with PC Hardware Structure Devices.
  • High capacity to analyze and synthesize.
  • 1-2 years of experience leading teams.
  • 2-3 years of experience providing Customer Care support.
  • Advanced Customer Experience Oriented.
  • Strong communication skills.
  • 4-6 years of knowledge with Service Desk SLA.
  • Basic Skills building and presenting business reviews.
Background and Certifications
  • At least 3 years of experience providing IT support by phone or on site.
  • Good experience providing support in English language.
  • Experience leading a support team preferable.
  • Certification in ITIL V3 Foundations.
Why Cognizant?

Cognizant is a leading IT services provider that offers a dynamic and inclusive work environment. We are committed to respecting human rights and building a better future by helping our employees and the environment. We invest in people and their well-being, creating conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity, or expression, or for any other reason covered by law.