Regional Operations Manager

hace 3 semanas


Xico, México Hsbc A tiempo completo

Job Title: Regional Operations Manager

About the Role:

We are seeking an experienced professional to join our team in the role of Regional Operations Manager. As a key member of our team, you will be responsible for supporting training initiatives for tactical business/process learning solutions to meet staff capability needs in line with the strategy.

Key Responsibilities:

  • Develop trainers to the needed level of domain expertise
  • Develop content for new hire BAU, refresher, and continuous learning initiatives
  • Regularly monitor and review cases adjudicated by Ops Staff
  • Provide feedback to analysts and generate monthly reports
  • Comply with Global and Local regulations and attend meetings with Global and Local Stakeholders

Requirements:

  • Advanced English language skills
  • Excellent interpersonal and communication skills (written and verbal)
  • Self-starter and effective collaborator
  • Strong team player
  • Previous experience in a management position (preferably)
  • English Level: HIGH (Must)
  • Excellent communication skills
  • Excel Level: Intermediate (Dynamic Tables, Data Bases creation, Trackers, etc)
  • Microsoft 365 Knowledge: Intermediate-High (Presentations, Slides, Workflows, Monthly Reports)

About Us:

At HSBC, we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.



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