Regional Operations Manager
hace 3 semanas
Job Title: Regional Operations Manager
About the Role:
We are seeking an experienced professional to join our team in the role of Regional Operations Manager. As a key member of our team, you will be responsible for supporting training initiatives for tactical business/process learning solutions to meet staff capability needs in line with the strategy.
Key Responsibilities:
- Develop trainers to the needed level of domain expertise
- Develop content for new hire BAU, refresher, and continuous learning initiatives
- Regularly monitor and review cases adjudicated by Ops Staff
- Provide feedback to analysts and generate monthly reports
- Comply with Global and Local regulations and attend meetings with Global and Local Stakeholders
Requirements:
- Advanced English language skills
- Excellent interpersonal and communication skills (written and verbal)
- Self-starter and effective collaborator
- Strong team player
- Previous experience in a management position (preferably)
- English Level: HIGH (Must)
- Excellent communication skills
- Excel Level: Intermediate (Dynamic Tables, Data Bases creation, Trackers, etc)
- Microsoft 365 Knowledge: Intermediate-High (Presentations, Slides, Workflows, Monthly Reports)
About Us:
At HSBC, we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
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