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Medical Information Specialist I

hace 2 meses

Xico, México Thermo Fisher Scientific A tiempo completo
About the Role

At Thermo Fisher Scientific, we are seeking a highly skilled Medical Information Specialist I to join our team. As a Medical Information Specialist I, you will play a critical role in providing technical and medical information to our customers, patients, and healthcare providers.

Key Responsibilities
  • Provide accurate and concise responses to customer inquiries, utilizing client-approved resources and records interactions in accordance with organizational, client, and regulatory guidelines.
  • Analyze and research complex medical and technical information to provide high-quality responses to customer inquiries.
  • Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines.
  • Maintain thorough knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
  • Work closely with internal and external client contacts to resolve complex inquiries and provide additional support as needed.
Requirements
  • Bachelor's degree in a health care or life science field.
  • Previous experience in a medical information or related field, with a minimum of 0-2 years of experience.
  • Excellent verbal and written communication skills.
  • Excellent language skills, with fluency in a second language may be required.
  • Proficient computer and keyboarding skills.
  • Good interpersonal skills and ability to work independently as well as part of a team.
  • Ability to interpret complex medical and technical information.
  • Organizational and time management skills.
Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. This role requires the ability to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.