Senior Security Technical Consultant
hace 1 día
About ServiceNow
At ServiceNow, we're passionate about making the world work for everyone. Our technology enables companies to deliver exceptional customer experiences, drive business outcomes, and build a better future for all.
We're a team of innovators, thinkers, and doers who are committed to making a meaningful impact. We believe in the power of collaboration, creativity, and continuous learning.
About the Role
The Customer Outcomes Senior Technical Consultant is a key member of our professional services team. As a technical expert, you'll work closely with customers to design and deliver ServiceNow solutions that drive business outcomes.
Your responsibilities will include:
- Participating in workshops with customers to assess current processes and establish future-state processes.
- Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Providing oversight and unit testing of code developed by partner or customer employees.
- Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Providing feedback to product development to improve the product based on experiences gained with customers.
- Maintaining skills and certifications on ServiceNow.
Requirements
To be successful in this role, you'll need:
- 8+ years of experience as part of a professional services organization; or equivalent education/experience.
- Ability to travel up to 50%.
- Industry domain expertise in IT service management.
- Creative problem-solving skills and ability to work independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively with cross-functional teams.
- ServiceNow certifications in aligned workflow.
What We Offer
At ServiceNow, we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to making a positive impact on our customers, employees, and the communities we serve.
We're an equal employment opportunity employer and welcome applications from diverse candidates.
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