Senior Security Technical Consultant

hace 1 día


Xico, México Servicenow A tiempo completo

About ServiceNow

At ServiceNow, we're passionate about making the world work for everyone. Our technology enables companies to deliver exceptional customer experiences, drive business outcomes, and build a better future for all.

We're a team of innovators, thinkers, and doers who are committed to making a meaningful impact. We believe in the power of collaboration, creativity, and continuous learning.

About the Role

The Customer Outcomes Senior Technical Consultant is a key member of our professional services team. As a technical expert, you'll work closely with customers to design and deliver ServiceNow solutions that drive business outcomes.

Your responsibilities will include:

  • Participating in workshops with customers to assess current processes and establish future-state processes.
  • Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Providing oversight and unit testing of code developed by partner or customer employees.
  • Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Providing feedback to product development to improve the product based on experiences gained with customers.
  • Maintaining skills and certifications on ServiceNow.

Requirements

To be successful in this role, you'll need:

  • 8+ years of experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise in IT service management.
  • Creative problem-solving skills and ability to work independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively with cross-functional teams.
  • ServiceNow certifications in aligned workflow.

What We Offer

At ServiceNow, we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to making a positive impact on our customers, employees, and the communities we serve.

We're an equal employment opportunity employer and welcome applications from diverse candidates.



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