Senior Operational Lead

hace 2 semanas


Xico, México Gsk A tiempo completo
Job Overview

We are seeking a highly experienced Senior Operational Lead to oversee the management of complex end-to-end operational processes for HCP/EE and HCO engagement.

About GSK

GSK is a global biopharma company driven by a special purpose: uniting science, technology, and talent to get ahead of disease together. Our goal is to positively impact the health of billions of people while delivering stronger, more sustainable shareholder returns.

Responsibilities
  • Lead a non-local team of HCP/HCO Engagement Specialists in delivering efficient and compliant execution of end-to-end engagement processes for HCP/EE and HCO.
  • Ensure effective alignment of operations and resolve business issues and risks, including Internal Control Framework, management monitoring, and performance metrics related to HCP/EE and HCO engagements.
  • Foster a culture of continuous improvement through regular reviews of end-to-end processes, proactive identification of gaps with stakeholders, and analysis of performance metrics to drive quality improvements.
  • Collaborate with global, regional, and local teams across Finance, Legal, Compliance, and other functions to align processes and ways of working across countries and the EEE Hub, supporting operational consistency.
  • Manage governance and compliance processes to ensure alignment with GSK's Global Code of Practice and SOPs, providing audit support and management input for therapy areas, Business Units, and LOCs as needed.
Requirements
  • 1 year of experience leading teams in managing complex end-to-end operational processes, particularly in HCP/EE and HCO engagement.
  • Background in end-to-end process management, internal controls, monitoring metrics, and ensuring compliance with internal and external regulations.
  • Minimum of a Bachelor's in Business Administration or Science Degree.
  • Proven ability to drive continuous improvement initiatives through regular process reviews and performance metrics analysis to identify areas for optimization.
  • Experience working collaboratively with global, regional, and local teams, including Finance, Legal, Compliance, and Commercial functions, to align processes and practices across different countries and business units.
  • Advanced skills in developing and analyzing KPIs and monitoring frameworks to assess operational performance, with the ability to present results clearly to senior stakeholders.
  • Strong command of English, both written and spoken, to effectively communicate with global teams and senior stakeholders across various regions.
Estimated Salary Range

$120,000 - $180,000 per annum based on location and experience.



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