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Customer Service Representative

hace 2 meses

Tijuana, Baja California, México Ensambles Hyson S.A. De C.V A tiempo completo

**Job Summary**:

Ensambles Hyson S.A. De C.V is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by resolving customer product issues over the telephone and ensuring their experience is memorable.

**Key Responsibilities**:

• Resolve customer product issues in a courteous and professional manner both outbound and inbound.

• Enter customer information accurately in databases.

• Meet and comply with department and company policies, procedures, objectives, and regulations.

• Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.

• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.

• Identify and implement process improvements to enhance customer experience and operational efficiency.

**Requirements**:

• Excellent communication skills, both written and verbal, in English to communicate with external and internal customers.

• Ability to work in extended periods on the telephone helping customers, including customer follow-up.

• Initiative to identify issues and areas of need and implement solutions.

• Excellent judgment in ambiguous situations and creative problem-solving skills.

• Ability to multitask and handle various projects or tasks simultaneously.

• Experience with MS Office tools.

• High school or technical degree.

**Preferred Qualifications**:

• Experience working with high-end technical troubleshooting support groups.

• Leadership and project management skills.

• Electronic background skills.

• Ability to work with Internet/Apps support.

**What We Offer**:

• Competitive salary.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.