Customer Service Representative
hace 7 días
The Service Associate role at Citi is an entry-level position that involves executing customer service activities while adhering to the company's policies and guidelines. The primary objective is to resolve client inquiries and issues, providing ongoing customer support.
**Key Responsibilities:**
Conduct client verifications, address account-related inquiries, process transactions, and cross-sell a wide range of products and services to existing and new Citi clients. Resolve inquiries and manage client issues based on the empowerment grid, including but not limited to, waiving late charges, interest charges, annual fees, and write-offs. Make recommendations for temporary line increases as necessary. Develop and maintain detailed knowledge of a wide range of products and service offerings. Escalate potential fraud cases to the Fraud department and sign on behalf of the bank if needed.
**Requirements:**
0-2 years of relevant experience. Proficient in Microsoft Office. Effective written and verbal communication skills. Influencing and relationship management skills. A Bachelor's/University degree or equivalent experience is required.
This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.
**Job Family Group:** Customer Service
**Job Family:** Service
**Time Type:** Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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