IT Process Optimization Specialist

hace 2 meses

Monterrey, Nuevo León, México Nov Inc. A tiempo completo

About NOV

NOV is a technology-driven solutions provider for the global energy industry.

We empower our customers to safely produce abundant energy while minimizing environmental impact.

The energy industry relies on NOV's deep expertise and innovative technology to continually improve oilfield operations and advance the energy transition towards a more sustainable future.

About the role:

You will play a pivotal role in driving continuous process improvements and operational efficiencies across the organization as an IT Process Optimization Specialist at NOV.

Reporting to the IT Intranet, Collaboration & Support Applications team, you will partner closely with cross-functional business units to identify optimization opportunities and lead the implementation of impactful solutions.

As a trusted advisor, you will collaborate with teams across the organization to understand their unique challenges and translate these insights into comprehensive process improvement initiatives.

Your ability to communicate effectively, influence cross-functional partners, and manage multiple priorities will be crucial to your success in this dynamic role.

You will drive team efficiency by managing work through structured ticket creation and organization in our service management and agile project management systems.

Key Responsibilities:

• Collaborate seamlessly with cross-functional teams to understand processes at a unit level and perform root cause analysis
- Gather and analyze data to assess processes, identify improvement areas, and develop strategies for continuous enhancement
- Document and refine operational processes and best practices, creating user stories, use cases, process flows, and data mappings
- Provide actionable recommendations backed by a solid financial case to drive business growth and achieve strategic objectives
- Lead transformation initiatives to improve scalability and the client experience
- Develop and implement strategies for continuous improvement, gaining a deep understanding of each department's unique challenges
- Manage the creation and tracking of tickets within our service management and agile project management systems, including creating epics, user stories, tasks, subtasks, and bugs to effectively track and organize teamwork.

Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
- 2+ years of customer-facing experience, presenting to and interacting with customers at all levels
- Proven track record of driving continuous process improvement, including developing and implementing strategies to optimize workflows
- Strong data-driven analytical skills and experience in operational problem-solving and quality assurance
- Excellent organizational, analytical, and interpersonal skills with the ability to build trust in relationships
- Self-motivated and able to work independently as well as collaboratively
- Ability to work effectively under pressure and meet deadlines
- Demonstrated ability to collaborate effectively across functional teams and at multiple organizational levels
- Excellent communication and leadership skills to motivate and influence others
- Experience creating user stories, use cases, process flows, wireframes, and data mappings

Compensation:

The estimated annual salary for this position is $120,000 - $150,000 based on the company's industry standards and the candidate's qualifications.

Benefits:

We offer a comprehensive employee benefit package including health, life, and disability insurance; a retirement plan; and paid time off.

We are committed to building a diverse environment and are proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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